Chief Operating Officer

Job Description

Job Description

Jenny Bour with Robert Half is working with a growing law firm that is looking for an accomplished Chief Operating Officer to lead business operations for a services environment in Erie, Pennsylvania. This COO role oversees core administrative functions, strengthens financial and people operations, and supports the organization’s long-term growth. The ideal COO candidate brings strong leadership judgment, operational discipline, and the ability to improve processes while maintaining a high standard of service.

Responsibilities:

• Direct the day-to-day business operations of the office, ensuring administrative, financial, and personnel functions run efficiently and align with organizational goals.
• Guide budgeting, reporting, and financial performance analysis, using data to support sound decision-making and operational planning.
• Oversee human resources administration, including staff supervision, policy implementation, and support for employee performance and development.
• Evaluate operational challenges, recommend practical solutions, and lead initiatives that improve workflow, accountability, and service quality.
• Partner with leadership to manage practice-related operations and help shape strategies that support growth and stability.
• Contribute to community outreach and marketing efforts that strengthen the organization’s visibility and presence.
• Monitor office systems and business tools, and support changes to operational processes or software platforms when needed.
• Provide leadership across teams, delegate effectively, and maintain responsiveness during periods that require evening or weekend support.

• Bachelor’s degree in business administration or a related field preferred; an MBA or relevant certification is an advantage.
• At least 5 years of experience managing business operations within a services organization, with law firm experience strongly preferred.
• Demonstrated ability to assess complex operational issues, develop recommendations, and implement effective solutions.
• Strong leadership and supervisory capabilities, with excellent written and verbal communication skills.
• Solid background in financial management and analysis, including advanced proficiency in Excel.
• Experience with legal or financial management software such as Aderant Expert is a plus.
• Willingness to work outside standard business hours when business needs require it.
• Expertise in financial management, human resources administration, community marketing, and practice management.

***For immediate and confidential consideration, please apply directly or send your resume to Jenny Bour via LinkedIn.