Automotive Service Advisor

Service Advisor / Service Writer
Reliable Toyota of Springfield

Reliable Toyota of Springfield is expanding our high-performing team and seeking motivated, customer-focused Service Advisors/Service Writers who thrive in a fast-paced, high-energy environment.

If you are outgoing, dependable, highly organized, and career-driven, this is an opportunity to build a long-term, rewarding career with growth potential. Our structured in-store training program and ongoing professional development ensure you have the tools to succeed and advance.

Success in this role comes from balancing efficiency with empathy - delivering timely results while making every customer feel heard, respected, and valued

Position Overview

As a Service Advisor, you are the primary point of contact between our service department and our valued customers. This is a dynamic, multitasking role that requires exceptional organization, professional communication, and the ability to manage multiple clients simultaneously - all while delivering a top-tier customer experience.

You will:

• Greet customers promptly and professionally during check-in
• Conduct detailed reviews of scheduled maintenance and repair needs
• Analyze diagnostic reports and recommend additional services when appropriate
• Communicate repair timelines, pricing, and service updates clearly and professionally
• Manage multiple open repair orders at once, ensuring no customer is left without follow-up
• Coordinate with technicians and parts departments to ensure efficiency and accuracy
• Provide frequent, proactive updates to customers via phone, text, and email
• Maintain detailed documentation and accuracy in all transactions

Essential Qualifications

This role requires the ability to juggle competing priorities, pivot quickly when situations change, and maintain a calm, professional demeanor under pressure.

• Prior automotive service writing experience is a plus, but not required - we provide comprehensive training
• Strong multitasking and organizational skills
• Proven ability to communicate professionally and confidently
• Sales experience with the ability to ethically recommend services
• Ability to receive direction from multiple team members and prioritize effectively
• Familiarity with CDK and X-Time software is preferred
• Working knowledge of automotive systems and repair processes
• Exceptional attention to detail and commitment to accuracy
• Ability to thrive in a high-paced, team-oriented environment
• Strong time management skills
• Proficiency with written and digital technical reference materials
• Commitment to following processes for quality and safety

Benefits Package

• Health, dental, and vision insurance (available 60 days after hire)
• Paid vacation
• 401(k) retirement plan with company match
• Competitive compensation structure with growth opportunity
• Ongoing training and professional development

All applicants must successfully complete pre-employment background screening, motor vehicle record review (MVR), and drug testing.

If you are highly organized, customer-driven, and ready to grow within a professional automotive environment, we invite you to apply today and join the Reliable Toyota of Springfield team.

Build your future with us.