IT Support Technician

Job Description

Job Description

Description

This position is responsible for providing operational and technical support for corporate end-user workstations on the BLAN environments in Findlay, OH. The successful candidate must understand business requirements and translate these requirements into solutions. The position must work collaboratively with multi -disciplinary workgroups to seek solutions to problems, and champion compliance & change efforts which result in improved user experience and customer satisfaction. Responsibilities: • Focus on superior customer service levels, in all situations, especially under pressure, no matter if customers issue is small or large. • Accurate escalation of tickets to internal teams, management, or outside resources, with detailed notes on activities including resolution. • Resolve hardware and software problems efficiently with minimum disruption to users and coordinates hardware repairs with service vendors as merited. • Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend and implement solutions in a timely manner • Install, configure, troubleshoot, and maintain desktop/laptop computer images • This is an onsite position and work hours are typically Monday - Friday, 8 - 5 pm. The employee must be flexible however to meet the needs of the business when necessary, work hours may change depending on work responsibilities. • Collaborate with all support and team members to ensure accuracy and efficiency of the inputs and outputs of the asset tracking system to other business processes • Implements, and enforces the IT Asset Management processes, policies and standards, work instructions and activities in compliance with the information technology infrastructure platforms • Maintain knowledge base of relevant hardware and software applications • Set high standards of performance for self-assuming responsibility and accountability for successfully completing assignments or tasks Technical Abilities Required: • SME in supporting and troubleshooting Windows Operating Systems 11 & 10, Office 365, Skype, Microsoft Teams, Microsoft Office suite, and IOS devices (iPad and iPhone) • Strong understanding of Microsoft Outlook and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality need • Extensive support with VPN, Citrix, and Wireless Networks • Assist with phone systems, upgrades, maintenance in the Findlay office • Asset management, including maintenance of network component inventory; printers and other hardware items • Responsible for installation, configuration, maintenance, and troubleshooting of all end user workstation(s) hardware support, software and peripheral devices • Experience supporting Video conference technologies • Networking connectivity knowledge and troubleshooting • Installation and configuration of local LAN printers • Maintain a continuous focus on technology and information security Skill Sets: • Drive for Results - Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive • Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them to understand and retain the message. • Business Partner - Actively aligning departmental concerns with overall organizational concerns; consciously seeking bottom-line results. Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty. Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships • Managing Priorities- Effectively managing time and resources to ensure that work is completed efficiently. • Teamwork - Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of goals • Keeps the organization's vision and values at the forefront of decision making and action • Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values Qualifications: • 5 to 7 years working with and supporting end users and VIP’s • 5+ years working with third party service suppliers – should include SLA and service definition functions • Experience working with remote and travel users – plans and assists with issues that come up • Able to effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions • Work with other support groups such as network operations, in assisting in the resolution of incidents or maintenance activities • Ability to support and explain technical concepts to users at various levels of technical proficiency • Effectively manages difficult or volatile situations • Able to read and understand technical manuals, procedures, and OEM guides. • Excellent interpersonal skills • Ability to assess, analyze and research technical situations and provide viable alternatives • Ability to learn new technologies and procedures quickly • Ability to communicate effectively with wide variety of users, and technical teams. • Technical writing

Skills

Desktop, Support, Customer service, Troubleshooting, Windows, Technical support, Hardware, Imaging, Office 365, Service desk, Deployment, Servicenow, Mac, Application support, Teams, IOS, Windows 11, Windows 10, Microsoft office, Phone support, O365, Active directory, Ticketing system, Hardware/software, Hardware support, Outlook, Mobile device, Customer support, Help desk, Help desk support, Password reset, Mobile, Win10, Windows 7, Service

Top Skills Details

Desktop,Support,Customer service,Troubleshooting,Windows,Technical support,Hardware,Imaging,Office 365,Service desk,Deployment,Servicenow,Mac,Application support,Teams,IOS,Windows 11,Windows 10,Microsoft office,Phone support,O365

Additional Skills & Qualifications

Other Required Characteristics: • Self-motivated • Results-oriented • People-oriented • Team Player • Strong interpersonal abilities – must project credibility and integrity • Goal seeker • Inquisitive • Creative • Detail oriented • A great listener • Flexible with hours • Obsessed with Customer Experience • Self-Critical • High Judgement • Trusted • Action and Results orientated

Experience Level

Entry Level

This is a Contract position based out of Findlay, OH.

The pay range for this position is $25.00 - $34.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Findlay,OH.

This position is anticipated to close on Aug 14, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.