Software Quality Management Analyst (Not Test Engineer)

Software Quality Management Analyst

Transform technology into opportunity as a Software Quality Management Analyst at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your career. Meaningful work and personal impact. The work you'll do will be impactful to the mission of our NYS customer. You will play a crucial role as you join our team in partnership with New York State of Health (NYSoH) to provide comprehensive health coverage to more than 7.0 million New Yorkers through its Health Benefit Exchange (HBE).

Responsibilities for this position include:

• Join our talented PMO Team and lead the quality management efforts for a dynamic and evolving healthcare program.
• Provide best practice processes, resources, and tools needed to meet quality goals.
• Promote risk and opportunity-based thinking across the program.
• Incorporate quality requirements into processes.
• Include a continual improvement culture encouraging engagement of all staff to identify best practices and improvement opportunities.
• Review deliverables and selected products for compliance with applicable objectives, requirements, review comments, and determine consistency, completeness, and traceability.
• Review, validate and address QA issues/concerns.
• Support Service Level Agreement (SLA) analysis and reporting.
• Perform internal and external process compliance audits for the program.
• Manage the documentation of process audit findings and product defects and track them through process improvements/preventative actions, correction and closure.
• Champion corrective action plans and help drive them to closure.
• Make recommendations for process improvements.
• Monitor Peer Review processes, documentation of findings, and provide oversight to review artifacts to measure correction and/or justification of findings.
• Participate in Change Control Board (CCB) meetings and related activities.
• Coordinate and oversee day-to-day quality management activities.
• Provide coaching and training pertaining to internal program QA policies, processes and procedures as well as required GDIT baseline policies, processes and procedures.
• Prepare and present audit findings to the Executive Management.

What you'll need to succeed:

• Bachelor's degree in related fields, OR equivalent combination of education and experience.
• Eight (8) or more years of software quality assurance or quality management.
• External methodology certifications, such as CMMI, ITIL, Six Sigma, or ISO is a plus.

Essential skills:

• Strong understanding of SDLC methodologies.
• Knowledge of quality standards.
• Experience defining and tracking quality metrics and KPIs.
• Strong documentation skills.
• Strong communication and collaboration skills across technical teams.
• Attention to detail with analytical problem-solving capabilities.
• Demonstrated ability to manage quality data and documentation systems effectively.

At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Flexibility: Full-flex work week to own your priorities at work and at home Community: Award-winning culture of innovation and a military-friendly workplace Own your opportunity. Explore a career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.