Senior Program Manager, Product

About Justworks At Justworks, we provide a welcoming and casual environment with great benefits, wellness program offerings, company retreats, and a chance to learn from leaders in the startup community. We work hard and care about our most prized asset – our people. We help businesses get off the ground by enabling them to focus on running their businesses and solving HR issues. We’re data‑driven, iterative, and committed to a supportive, entrepreneurial culture. Our values guide everything we do in our product and team. About the Team This role reports to the Manager of Program Management under the Technology Strategy & Operations team. The Program Management function keeps our Technology Division (Product, Design, Engineering, and Data) focused, connected, and aligned by maintaining an effective operating cadence, managing strategic initiatives, and leading special projects. Who You Are You’re excited to lead initiatives across the organization, drive impact, and maintain confidence throughout all projects. You’re committed to getting things done and enjoy collaborating with cross‑functional teams. What You Will Work On Define and own program vision, scope, strategy, and execution across multiple high‑priority programs and initiatives. Lead cross‑functional collaboration across Technology, Operations, Design, Product Marketing, and GTM teams to drive progress. Translate complex business problems into clear roadmaps, project timelines, and outcome‑driven plans. Own strategy, selection, onboarding, and ongoing management of external vendors and third‑party partners to support program delivery and business goals. Partner with Procurement, Legal, and Finance teams to ensure smooth vendor contracting, compliance, and performance tracking. Drive vendor implementation plans, track vendor KPIs, and adjust strategy as needed to ensure alignment with business objectives. Facilitate operational rhythms: program reviews, executive readouts, retrospectives, and milestone tracking. Develop and maintain program artifacts including calendars, scorecards, documentation, and risk mitigation plans. Drive team alignment on priorities, facilitate trade‑off decisions, and elevate critical risks and issues appropriately. Build frameworks that streamline collaboration, communication, and decision‑making across departments. Inform strategic direction through data collection, reporting, and business insights. Coach teams and individuals on program management best practices and frameworks. Maintain a proactive, resourceful, and adaptable mindset in dynamic environments. Perform other related duties as assigned. How You Will Do Your Work Customer focus – build strong customer relationships and deliver customer‑centric solutions. Teamwork and communication – document, collaborate, build relationships, listen, empathize, recruit, and evangelize. Nimble learning – learn through experimentation, using successes and failures as learning fodder. Results‑driven – consistently achieve results, even under difficult circumstances. Strategic mindset – anticipate future trends and implications, articulate credible visions that create sustainable value. Detail‑oriented – exercise extreme attention to detail, stay thorough, accurate, organized, and productive. Ethical practice – integrate core values, integrity, and accountability into all business practices. Clear communication – articulate thoughts effectively using oral, written, visual, and non‑verbal skills, and listen to gain understanding. Analytical – use logical reasoning to break down and work through problems to arrive at outcomes. Good judgment – analyze problems, identify patterns, assess risks, develop mitigation strategies, and take ownership of outcomes. Core Values (COGIS) Camaraderie – work together toward a higher purpose, have fun, listen actively, and help others. Openness – share information, understand perspectives, and consider new possibilities. Grit – commit, persevere, and complete tasks with a positive attitude. Integrity – do what you say, say what you will do, and lead by example. Simplicity – make everything as simple as possible, but no simpler. Qualifications Minimum of 5+ years of strategy, operations, consulting, or program management experience in a cross‑functional environment. Strong business acumen, including understanding of tech/SaaS companies. Ability to quickly learn about Justworks’ product, structure, and other domains. Strong analytical ability paired with excellent written and oral communication skills. Demonstrated ability to lead and self‑direct cross‑functional projects, juggling competing priorities, stakeholders, and tasks. Strong leadership and management skills. Creative problem‑solver with a passion for making complex things simple. Proficient with SQL (Tableau is a plus). Compensation The base wage range for this position based in our New York City Office is $142,500 to $181,500 per year. Final compensation is based on factors such as skill set, experience, and location. Diversity, Equity, Inclusion & Belonging (DEIB) Justworks is an equal‑opportunity employer committed to maintaining a workplace where diversity of identity, culture, and experience is celebrated and respected. We welcome qualified candidates regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. We provide reasonable accommodations for people with disabilities and based on sincerely held religious beliefs, in accordance with applicable laws. If you need accommodations, please contact View email address on click.appcast.io. Reporting This position reports to the Manager of Program Management. Location New York City Office (remote options may vary). Salary may differ for other locations based on cost of labor. #J-18808-Ljbffr Justworks