Client Advisor - San Jose, CA

Client Advisor Position at Vince Santana Row

Vince Santana Row in San Jose, CA is seeking a highly motivated, results-driven, luxury-minded Client Advisor who leads with selling and elevates every client interaction. You bring energy, expertise, and a deep passion for the Vince brand.

You are a top performer who consistently exceeds sales goals, owns your client book, and understands how to turn every client interaction into a meaningful selling opportunity. You will set the tone for the store by demonstrating strong selling behaviors, luxury service standards, and a high level of product knowledge.

Compensation:

Range for this role is $18.45 - 22.00/hr plus eligibility for sales-based incentive programs

*Salary depends on several factors such as experience, skills, and geographic location*

What You'll Be Responsible For:

• Consistently achieves and exceeds personal sales goals, KPIs, and clienteling expectations
• Building a deep understanding of our fabrics, fits, construction, and design intent and use it as a selling tool to inspire confident purchasing decisions
• Cultivate and grow a robust client book through proactive outreach (SMS, email, personalized follow-up, and referrals) to generate repeat business and deepen client loyalty
• Speak confidently about the Vince aesthetic. Turning standard styling conversations into meaningful, brand-focused interactions that drive sales
• Convert walk-in traffic into loyal clients through elevated engagement, strategic wardrobing, and a genuine consultative selling approach
• Model best-in-class selling and clienteling behaviors on the floor to inspire and elevate the rest of the team
• Support store operation as needed including POS, merchandising, inventory, and visual standards to maintain an environment that reflects the Vince luxury experience
• Uphold all company policies, including loss prevention and operational procedures

*Responsibilities may change based on business needs*

What You'll Bring:

• Proven success in a retail sales environment, with a demonstrated ability to meet or exceed sales goals and performance metrics
• Strong selling instincts. You know how to understand the client, create openness, build rapport, and close a sale without pressure
• Deep understanding of the Vince brand identity and the ability to confidently connect clients to the Vince aesthetic through personalized styling
• Strong communication and relationship building that naturally build trust and long-term client loyalty
• Brings positive, motivating energy and contributes to a collaborative, high-performing team environment
• A self-motivated, goal-oriented mindset. You are proactive about generating business rather than relying on walk-in traffic

Qualifications/Experience We're Looking For:

• 2+ years experience in retail sales, preferably in a luxury environment
• Proven ability to meet or exceed sales goals
• Team player who thrives in a collaborative environment
• Strong verbal and written communication skills allowing for effective communication with your customers
• Comfortable with POS systems, CRM tools, and Microsoft Office
• Able to climb ladders and stairs; bend, reach, lift, move, and carry boxes weighing up to 35 pounds while merchandising and maintaining the sales floor
• Flexible work schedule; must be open to work weekends, evenings, events, and holidays

Benefits:

• Robust healthcare options for medical, dental, vision, flexible spending, and health savings account with employer funding
• 401(k) with employer match
• Generous paid time off plans for vacation, sick, and personal, as well as company holidays
• Clothing allowance & merchandise discounts
• $400 annual gym reimbursement
• Mental health support tools and telehealth psychology and psychiatry
• Family and caregiving benefits including a competitive paid parental leave program as well as supplemental infertility coverage
• Life, accidental death & dismemberment, short-term disability, and long-term disability insurance
• Supplemental hospital indemnity, specified disease, and accident coverage
• Pre-tax commuter benefits including transit and parking
• Discounted pet, home & auto, and legal insurance

V Opco, LLC is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, national origin, disability, genetic information, age, or military or veteran status or any other status protected by applicable federal, state or local law. V Opco, LLC also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.