International Student Advisor

Join to apply for the Business Immigration Supervisor (NIV) role at Fragomen.

About the Role

Fragomen’s Business Immigration Supervisor position provides an opportunity to make an immediate impact on our business, offering training, development, and long‑term growth. The focus is on immigration, working in a dynamic environment with passionate professionals to help clients navigate global immigration to achieve their goals.

Key Responsibilities

• Act as a supervisor to junior business immigration caseworkers.
• Train new employees and directly or indirectly supervise staff, providing mentoring, coaching, and performance management.
• Demonstrate excellence in managing complex cases and ensuring the team's work output is accurate and timely by prioritizing cases and monitoring workload.
• Provide direction to the team using extensive knowledge of business immigration case matters.
• Serve as a liaison between the immigration consulting team and the Client Services Manager and/or Associates.
• Strengthen and maintain strong client relationships with key stakeholders in client accounts, contribute to client meetings and business reviews and assist with the successful delivery of the team’s output of work.
• Proactively address client escalations, lead high touch calls, and provide accurate and relevant client reporting.
• Perform a wide range of varied case related duties requiring specialized knowledge and skills in employment‑based immigration matters.
• Work with clients to perform intake of cases, troubleshoot issues and establish case strategy.
• Analyze case documents and prepare immigration applications for filing with the appropriate government agency.
• Draft petitions, applications and specialized support letters detailing eligibility for visa classification and other immigration benefits.
• Communicate regularly with clients and foreign nationals regarding procedural and case processing issues.
• Review and approve client billing and conduct billing and WIP audits as appropriate.
• Oversee status of cases through utilization of case management and billing systems.
• Be fluent with case management and other reporting tools and technologies used to manage data and information.
• Engage, collaborate, and share knowledge with teams locally and regionally to ensure best practices.
• Ensure self and team follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance (e.g., complete mandatory training such as Data Privacy, follow Client Protocols, etc.).

Qualifications

• Bachelor’s degree, Associate’s degree or Paralegal certification preferred.
• At least 7 years of business immigration experience (i.e., paralegal).
• Supervisory or managerial experience.
• Possess strong knowledge of procedural requirements for various types of nonimmigrant and immigrant visas and client processes.
• A client service mindset, attention to detail and desire to achieve a high level of productivity.
• Experience using various computer systems, including Microsoft Excel.
• Ability to multi‑task in a fast‑paced environment with competing demands.
• Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose and avoid grammatical mistakes without the aid of AI engines.
• Ability to contribute to a positive work environment, effectively collaborate and promote teamwork.

Benefits

• 22 PTO days + Federal holidays.
• Medical, Dental, and Vision plans + FSA & HSA plans.
• 401(k) plan with company matching.

Compensation

The salary range reflects a variety of factors including skills, experience, location, and market data. For individuals able to work a hybrid schedule in the office locally, the range is $96,000 – $114,000 per year. Eligible candidates may also benefit from our 401(k) and paid time off plans.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre‑employment screening process, including verification of identity, confirmation of legal authorization to work in the offered position’s location, and a comprehensive background check where permitted by local regulations.