Service Dispatcher

Job TitleEssential Duties And Responsibilities:Assign repair orders to technicians based on skill level, experience, certifications, and current workloadMonitor technician productivity and maintain a balanced workflowPrioritize customer waiters, appointments, warranty repairs, and emergency repairsCoordinate with Service Advisors regarding repair status and estimated completion timesMonitor shop capacity and adjust work assignments as neededEnsure repair orders are dispatched accurately and efficientlyTrack technician hours, efficiency, productivityWork with the parts department to minimize delays caused by unavailable partsMaintain communication between technicians, advisors, and managementReview repair orders for completeness before dispatchingMaintain a clean, organized, and safe work environmentFollow dealership policies and manufacturer guidelinesQualifications:High school diploma or GED requiredPrevious automotive dealership service experience preferredExperience as a Service Dispatcher, Shop Foreman, Service Advisor, or Technician is highly desirableStrong understanding of automotive repair processesKnowledge of warranty and customer pay repair proceduresStrong communication and interpersonal abilitiesAbility to work effectively in a fast-paced environmentBasic computer proficiency and experience with dealer management systemsBenefits:Competitive salaryMedical and dental insurancePaid time off401KEmployee vehicle purchase programPaid training and career development opportunitiesKey Performance Indicators:Technician productivityTechnician efficiencyRepair order cycle timeCustomer satisfactionOn-time repair completionEffective shop utilizationReduced comeback rateWarranty compliance