Customer Returns Specialist

Job Description

Job Description

Job Title: Customer Returns Specialist (In-Office)

Location: Buffalo Grove, IL

Industry: Manufacturing / Biotechnology

Pay: $18 – $19 / Hour (based on experience)

Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits.

About Our Client:

Addison Group is hiring a Customer Returns Specialist for one of our clients in the manufacturing and biotechnology space. This organization supports highly technical laboratory and industrial equipment and is experiencing continued growth, creating the need for additional operational support.

Job Description:

The Customer Returns Specialist supports return and repair operations by coordinating customer requests, creating work orders, and ensuring accurate system documentation. This role is well-suited for someone with corporate customer service experience who is detail-oriented, process-driven, and comfortable handling a steady volume of daily customer interactions.

This is a long-term contract opportunity, with many contractors extending beyond one year.

Key Responsibilities:

• Process customer equipment returns and enter detailed information into internal systems
• Create and manage work orders for repairs, calibrations, and certifications
• Communicate with customers regarding return authorizations, repair charges, and approvals
• Coordinate with internal departments and third-party vendors to support timely resolutions
• Review documentation related to repairs and calibrations for accuracy and compliance
• Track turnaround times and follow up on outstanding vendor repairs and invoices
• Identify and document process issues or quality concerns
• Handle approximately 25 inbound/outbound customer interactions per day

Qualifications:

• At least 1 year of corporate customer service experience
• Strong data entry and documentation skills
• Proficiency with Microsoft Office
• Experience with AS400 is a strong plus
• Comfortable working in a fast-paced, process-driven environment
• Strong communication skills and attention to detail

Perks:

• One-on-one training and hands-on support
• Tight-knit, team-oriented work environment
• Opportunity to grow within a rapidly expanding organization
• Competitive benefits upon eligibility
• Stable hours with early end to the workday

Addison Group is an Equal Opportunity Employer.

Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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