Customer Service Specialist

Atrium is seeking on behalf of our client a Customer Service Specialist based in Edison, NJ .

A background check may be run only after a conditional offer is made, where permitted by law .

Position: Customer Service Specialist

Location: Edison, NJ

Employment Type: Full-time

Compensation: $60,000 $75,000

Position Overview

The Customer Service Specialist will play a key role in ensuring exceptional client support and operational efficiency. This position focuses on maintaining strong customer relationships, resolving inquiries promptly, and supporting process improvements to enhance service quality. The role requires collaboration with internal teams to meet organizational goals and deliver a positive customer experience. Must be legally authorized to work in the United States.

Responsibilities

• Monitor and manage customer service performance metrics to meet financial and operational objectives.
• Evaluate and improve service processes by analyzing feedback and implementing best practices.
• Ensure compliance with productivity, quality, and service standards across all customer interactions.
• Provide input and recommendations for strategic planning and process enhancements.
• Conduct audits of customer service procedures to identify areas for improvement.
• Maintain regular communication with customers to understand and address their needs.
• Perform additional duties as assigned to support departmental goals.

Required Experience/Skills

• 45 years of experience in the Pharmaceutical industry.
• Strong problem-solving and decision-making abilities with a customer-focused mindset.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to analyze data and implement process improvements effectively.
• Comfortable working with technology and adapting to new systems.

Preferred Experience/Skills

• Bachelors degree from an accredited institution or equivalent professional experience.
• Experience managing customer service metrics and reporting.
• Familiarity with ERP or CRM systems.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Education Requirements

• Bachelors degree preferred; equivalent work experience will be considered.

Benefits

If eligible under the ACA, medical, dental and vision benefits and time off in accordance with local paid sick time laws will be offered. Additional benefits may include paid holidays, a 401(k)-retirement plan, life insurance, disability coverage, and an employee assistance program, where applicable. Other compensation programs may include overtime, shift differentials, bonuses, commissions, or other incentive compensation, where applicable.

Commitment to Diversity

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO

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