Front Desk Supervisor

Courtyard by Marriott Orlando Downtown Front Desk Supervisor

The Courtyard Orlando Downtown is an urban, energetic and inspire hotel with a metropolitan flare. Located in the heart of The City Beautiful, North Quarter/Downtown Orlando business district, provides the ideal accommodation for business and leisure travelers. The 6 story, 200 guestroom property has 3400 square feet of flexible meeting and an on-site Restaurant Bistro, featuring American cuisine and Starbucks beverages. Minutes away to downtown business, cultural and social venues such as Camping World, Amway Center, Orlando Museum, and much more. Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short- and Long-Term Disability, International Travel Perks, Weekly Pay, Free-Parking, Team Member Recognition Events, Outings and much more! Most benefits are available after 30 days of fulltime employment. The Front Desk Supervisor provides guest service at the front desk while using standards of service. Verify accuracy of guest accounts by balancing departmental income, run computerized update and compile, mathematically verify and record all revenue produced by the hotel's operation. Bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures. Examples of Duties (includes but is not limited to the following): Review all Front Desk agents' work. Audit and reconcile if necessary post any corrections. Separate the work accordingly and balance all work, using computer systems, i.e. Excel Verify that all F&B outlets are closed and run an Open Check Report to verify that there are no open checks Print necessary reports; Close end of the day on all applicable computer systems Reconcile outlet work and separate the checks by type of payment Ensure that all rebates are properly logged Ensure the house hospitality checks post and correct for balancing purpose but must be separated Log house charges and close accounts Organize and compile paperwork as needed Timely and appropriate communication with management and local authorities during an incident or emergency. Represent hotel management during the graveyard hours. Qualifications Behaviors Preferred Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Enthusiastic: Shows intense and eager enjoyment and interest Team Player: Works well as a member of a group Motivations Preferred Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Self-Starter: Inspired to perform without outside help Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Qualifications and Requirements 1 Year of prior Hotel or Hotel Front Desk Experience preferred, or In-person Customer Service Experience Flexible schedule availability, required to work day, night and overnight shifts, including weekends and holidays Ability to multitask and handle stress in busy periods The employee is required to stand, walk, for prolong periods of time Ability to frequently lift and/or move up to 50 lbs, to handle guests packages or luggage Must have good near and far vision, including ability read and interpret written instructions/directions Must be able to communicate effectively with guests and co-workers, communicate via 2-way radio Ability to distinguish smells Duties mainly performed indoors Must be able to hear, moderate noise level