General Manager

Job Description

Job Description

General Manager Location: Clarksville & Hendersonville, TN
Compensation: $85,000–$105,000 base + performance-based bonus
Schedule: Full-Time | Multi-Location
Benefits: 10 days PTO and Medical for Employee and dependents, 401k, profit sharing About the Opportunity We are seeking a General Manager to serve as the owner's second-in-command across two established dental practices. This is a hands-on operational leadership role responsible for turning the owner's vision into consistent execution, accountability, and measurable results across both locations. The ideal candidate is a decisive, organized leader who can identify what needs to happen, align the team, make sound decisions, and follow through without requiring constant direction. This person will oversee all non-clinical operations while partnering closely with the dentists, allowing the owner to focus more on clinical leadership, growth, and long-term strategy. Key Responsibilities Operations & Business Leadership

• Oversee day-to-day operations across both dental practices and establish consistent systems, processes, and standards.
• Translate company goals into clear priorities, action plans, accountability, and measurable results.
• Monitor practice performance, identify operational bottlenecks, and implement solutions.
• Maintain strong communication between both locations and ensure teams have the resources and support needed to succeed.
• Travel between locations based on business needs, staffing, performance, and training requirements.

Financial & Performance Management

• Own key business metrics including production, collections, profitability, labor, and controllable expenses.
• Monitor KPIs and financial performance, identify trends, and take corrective action when needed.
• Partner with the owner on budgets, forecasting, investments, and growth initiatives.
• Maintain accountability around goals, bonus programs, scheduling, and practice performance.

Team Leadership & Culture

• Lead, coach, and hold all non-dental team members accountable, including office leaders, assistants, business staff, and hygienists.
• Recruit, onboard, train, develop, and retain high-performing team members.
• Establish clear expectations, provide regular feedback, and address performance issues directly.
• Create consistency in leadership, communication, and culture across both locations.

Patient Experience & Clinical Partnership

• Partner with dentists and clinical leaders to improve scheduling, patient flow, team support, and overall patient experience.
• Ensure patient concerns are addressed promptly and appropriately.
• Support case acceptance, provider efficiency, team development, and continuing education while respecting clinical decision-making authority.
• Ensure compliance with applicable employment, privacy, safety, and dental-practice requirements.

Growth & Continuous Improvement

• Identify opportunities to improve efficiency, patient experience, profitability, and team performance.
• Partner with marketing and practice leadership to support new-patient growth, community involvement, reputation, and marketing ROI.
• Lead new initiatives and ensure changes are successfully implemented and sustained.

What Success Looks Like

• The owner can trust that priorities are being executed without constant follow-up.
• Both practices operate with consistent standards, accountability, and communication.
• Production, collections, profitability, patient experience, and team retention continue to improve.
• Team members understand expectations and take ownership of their responsibilities.
• Problems are identified early and brought forward with solutions—not just issues.

What We're Looking For

• Proven leadership experience managing multiple locations or complex service-based operations .
• Experience with P&L, budgeting, labor management, KPIs, and performance improvement.
• Strong people leadership skills with the ability to coach, hold others accountable, and have difficult conversations.
• Highly organized, process-minded, and comfortable balancing multiple priorities.
• Direct, confident, and emotionally intelligent communicator.
• Ability to work independently, make sound decisions, and operate as a true partner to an owner.
• Dental, healthcare, or other service-industry experience strongly preferred.
• Experience with Open Dental is a plus.

Core Leadership Expectations

• Own the outcome.
• Communicate early and clearly.
• Use data to drive decisions.
• Create accountability without drama.
• Lead with professionalism, integrity, and consistency.
• Bring solutions, not just problems.