Dental Office Assistant

Forward Dental – New Berlin, WI Business Assistant (Dental Office Assistant) Forward Dental in New Berlin is seeking a friendly, organized, and motivated Business Assistant to join our growing team. This role is ideal for someone who enjoys patient interaction and working in a fast‑paced healthcare environment. Responsibilities Greet and welcome patients as they enter the office, creating a great first impression. Manage front office duties, including answering phones, checking office mail and e‑mail, and communicating with patients and insurance companies. Utilize Dentrix for patient scheduling and record maintenance. Schedule and confirm appointments for multiple providers. File patient insurance claims, follow up on outstanding claims, verify benefits, and explain coverage. Post insurance and patient payments and process accounts receivables. Review treatment plans, fees, and payment options with patients. Partner with providers and team to implement Heartland Dental systems to optimize office potential. Schedule (Full‑Time) Monday: 7:30 AM – 4:30 PM Tuesday: 8:00 AM – 4:30 PM Wednesday: 9:00 AM – 5:00 PM Thursday: 9:00 AM – 5:00 PM Qualifications 2–3 years of experience in a dental or medical office preferred. Previous experience as a receptionist or in customer service. Strong communication and organizational skills. Professional, positive, and team‑oriented attitude. Experience working in a fast‑paced, customer‑centric environment. Excellent communication and organizational skills. Experience in a dental or medical setting (1+ year). Experience with insurance billing and accounts receivable (1+ year). Proficiency with Dentrix or other dental software. Physical Requirements Ability to perform essential duties with or without reasonable accommodation. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Availability to attend virtual or in‑person training sessions periodically. TB test required for new hires in dental office positions (standard requirement). Not applicable in FL & TN. Benefits Competitive benefits: health insurance, retirement savings plans, six paid holidays, and PTO. Front‑loaded education and training to help you reach your full potential. Opportunity to be part of a stable company with 20+ years of experience and unlimited growth potential. Access to on‑demand Daily Pay. Heartland Dental is the nation’s largest dental support organization, providing non‑clinical administrative support services to more than 3,000 doctors across 39 states and the District of Columbia. All supported doctors retain clinical autonomy and share a common goal of delivering quality dental care to the community. We are an equal‑opportunity employer. At Heartland Dental, we’re committed to diversity and inclusion and provide all employees and applicants for employment the protections of federal, state, and local laws. #J-18808-Ljbffr