Onsite Administrator Level I (Printer Technician)- Linthicum Heights MD

Onsite Administrator Level I (Printer Technician) - Linthicum Heights MD

**For this position the candidate must reside in Linthicum MD / or commute daily to Customer site**

The Onsite Administrator I - Printer Technician provides onsite support for printers and multifunction devices. This role is responsible for basic troubleshooting, maintenance, and customer service to ensure printing equipment operates efficiently. The technician responds to service requests, diagnoses common issues, performs routine maintenance, and escalates complex problems when necessary.

Responsibilities

• Perform basic onsite troubleshooting of printers, copiers, and multifunction devices.
• Diagnose and resolve common issues such as paper jams, print quality problems, connectivity issues, and error codes.
• Replace consumables and maintenance items, including toner, drums, rollers, and maintenance kits.
• Conduct routine preventive maintenance on printing equipment.
• Install, configure, and test printers on networks and workstations.
• Respond to service tickets and document work performed in the service management system.
• Educate users on proper printer operation and basic troubleshooting techniques.
• Maintain inventory of parts, supplies, and tools.
• Escalate advanced hardware, software, or network issues to senior technicians or support teams.
• Follow company safety procedures and customer site requirements.

Education & Experience Recommended

High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.

Typically has 2-4 years of work experience, preferably in maintenance, quality, or a related field.

Basic understanding of computer hardware.

Strong troubleshooting and problem-solving skills.

Good customer service and communication abilities.

Ability to work independently and manage multiple service calls.

Preferred Certifications

NA

Knowledge & Skills

• Printer troubleshooting
• Customer service
• Hardware maintenance
• Basic networking
• Time management
• Documentation and reporting
• Attention to detail

Cross-Org Skills

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Impact & Scope

Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity

Works on assignments that are routine to moderately complex in nature and require basic problem resolution.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Pay and Benefits

The pay range for this position is $21 to $28 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• 15 days paid time off ( US benefits overview )

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"

HP Development Company, L.P.