Help Desk Specialist

Help Desk SpecialistThe Help Desk Specialist is responsible for working across the organization to provide technical support to local and remote employees. Under general supervision, this position performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting of PC hardware, operating systems, software applications, peripherals and communication devices for the organization. This position requires solid verbal and written communication skills and the ability to interact with all levels of personnel within the organization. This is a hands-on position that reports to the IT Manager.Help Desk Specialist Essential Functions:Under the guidance of the IT Manager, effectively handle day-to-day help desk tickets (including documentation) and technical support needs in an effective manner while balancing multiple and shifting priorities.Embrace special projects enthusiastically.Comfortable working as part of a small team.Help Desk Specialist Responsibilities:Ensure the IT Department provides excellent internal customer service at all timesProvide support for the following: Laptops/Desktops/Tablets, printers, file shares, user account creation, MS Office products, Telephony systems, SmartSheet, iPhones, Helpdesk documentation, basic network issuesTroubleshoot user-reported IT issues and provide resolution onsite or via remote accessTrack and follow up on technical issues using a ticket management system. Document procedures and resolutions to support requestsQuickly and accurately determine/diagnose the scope and impact of technical issues.Update and maintain documentationCross train with others in the IT DepartmentParticipate on special projects as directedOther duties as assignedHelp Desk Specialist Skills/Qualifications:Associates Degree in IT or Computer Science, Technical training or equivalent work experienceMinimum 2 years of experience in a similar roleKnowledge/experience with Virtual Computing, Microsoft Windows, Microsoft Office, VPN, printers, and laptopsAdvanced skill level in MS Office Suite requiredHelp Desk Specialist Compensation:Base Wage Range: $24.00/hr - $26.00/hr Prior work or industry experience as well as job-related education and unique skills will be taken into consideration when setting the wage rate.Help Desk Specialist Benefits:Health, Dental, Vision, Life, AD&D, Flexible Spending Accounts, Health Savings Account, 401(k) plan with employer match, Paid Holidays, Paid Time Off (PTO).Help Desk Specialist Working Conditions:Office setting involving desk-based teamwork, phone, and computer activityAt Applied Control, you'll be part of a growing company with a strong reputation for technical excellence, customer service, and innovation. As an Emerson Impact Partner, we deliver industry-leading automation and process technology solutions while fostering a collaborative, people-first culture built on teamwork, trust, and a shared commitment to customer success. We believe our people are our greatest asset and provide an environment where employees are empowered to learn, grow, contribute, and build long-term careers. As we continue to invest in our future and expand our business, you'll have the opportunity to take on new challenges, develop professionally, and make a meaningful impact. If you're looking for a company where your contributions matter and your career can grow alongside the business, Applied Control is the place for you.Applied Control does not use 3rd party agencies for recruiting and will not respond to inquiries from outside agencies.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.