Financial Aid Coordinator

Salary: $3,836.00 Monthly
Location : Wilmington - Downtown Campus, NC
Job Type: Full Time Staff
Job Number: 21-00058
Division: Student Services & Enrollment Management
Department: Financial Aid
Opening Date: 06/15/2026
Closing Date: 7/31/2026 5:00 PM Eastern


Position Description
DEFINITION:
The Financial Aid Coordinator assists in the administration of federal, state, institutional, and scholarship financial aid programs. This position provides high-quality customer service to students, families, faculty, and staff while ensuring compliance with applicable regulations and institutional policies. The Financial Aid Coordinator supports student success through accurate processing, counseling, and communication regarding financial aid eligibility and procedures.
SUPERVISION RECEIVED AND EXERCISED:

Receive direction from the Director of Financial Aid.

Duties & Responsibilities (Essential Functions)
ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS:

Essential and other important responsibilities and duties may include, but are not limited to, the following:
Essential Functions:

• Provide accurate guidance and counseling to students and families regarding financial aid programs, application processes, eligibility requirements, and deadlines.
• Review and process financial aid applications and supporting documentation in accordance with federal, state, institutional, and donor requirements.
• Determine and monitor student eligibility for grants, scholarships, loans, work-study, and other financial assistance programs.
• Resolve issues related to verification, conflicting information, satisfactory academic progress (SAP), professional judgment, over awards, and enrollment changes.
• Maintain compliance with all applicable federal Title IV regulations, state guidelines, institutional policies, and accreditation standards.
• Process corrections, adjustments, and revisions to student financial aid records as needed.
• Maintain accurate and confidential student records in compliance with FERPA and institutional procedures.
• Utilize institutional systems and software to review, update, and manage student financial aid information.
• Communicate effectively and in a timely manner, with students, parents, faculty, staff, and external agencies regarding financial aid matters.
• Assist with outreach activities including orientations, workshops, recruitment events, and financial literacy initiatives.
• Collaborate with other campus departments to support enrollment, retention, and student success initiatives.
• Assist with reconciliation, reporting, audit preparation, and program reviews as assigned.
• Remain current on financial aid regulations, policies, and best practices through ongoing professional development.
• Provide excellent customer service in a fast-paced environment while managing multiple priorities.
• Flexibility to visit other campuses
• Perform other related duties as assigned.

Qualifications
QUALIFICATIONS:

Knowledge of:

Operational characteristics, services and activities as they apply to a financial aid office.

Pertinent federal, state, college and local policies, procedures, laws, codes and regulations governing financial aid programs.

Federal software and web-based financial aid products, (such as FSA, NSLDS, COD)

Computer database applications including, but not limited to, Microsoft Excel, Microsoft Word, PowerPoint, and document imaging systems.

Record keeping and reporting procedures.

Ability To:
Ability to interpret and apply federal, state, and institutional policies.

Strong attention to detail and accuracy.

Ability to manage multiple tasks and deadlines effectively.

Ability to communicate complex information clearly and professionally.

Strong interpersonal and customer service skills.

Ability to work independently and collaboratively within a team environment.

Ability to handle sensitive and confidential information appropriately.

Demonstrate commitment to student success and equity in access to education.
Maintain confidentiality of sensitive records.

• Maintain effective audio-visual discrimination and perception needed for:
  1. Making observations
  2. Reading and writing
  3. Communicating with others
  4. Operating assigned equipment
  5. Handling varied tasks simultaneously
  6. Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
     1. Standing or sitting for extended periods of time
     2. Operating assigned equipment
     3. Handling varied tasks simultaneously
     4. Bending, stooping, climbing, or lifting up to 50 pounds
  7. Maintain mental capacity, which allow the capability of:
     1. Making sound decisions
     2. Responding to questions
     3. Demonstrating intellectual capabilities

EXPERIENCE AND TRAINING GUIDELINES:
Minimum Education/Training:

An Associate's degree from a regionally accredited college or university.
Minimum Experience :

Two years of increasingly responsible experience in Higher Education in the areas of Student Services or Financial Aid.
Preferred Education/Training, Experience, Skills :

Bachelor's Degree in business administration, accounting, or public administration

Experience working in a college or university financial aid office.


Familiarity with Title IV regulations and compliance requirements.


Experience using Ellucian Colleague or similar student information systems.


Experience with financial aid processing systems such as COD, NSLDS, or StudentAid.gov.
Supplemental Information
Special Instructions to Applicants :

• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.

• Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If the highest level of education is a High School diploma or equivalent, proof of completion is required.

• Applicants who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.

STATEMENT OF NON-DISCRIMINATION

Cape Fear Community College, its faculty and staff, and the Board of Trustees are fully committed to the principles and practice of equal employment and educational opportunities. The College does not discriminate against applicants, students, or employees in any programs and activities provided on the basis of race, color, national origin, sex (including pregnancy and sexual orientation), gender (including gender identity and status as a transgender or transsexual individual), disability, religion, age, genetic information, veteran status or any other protected status as required by Title IX of the Educational Amendments of 1972, Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964 and any other applicable statutes and CFCC policies.
State of NC benefits