Success Architect

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As our Success Architect, you will be responsible for providing architecture and design, use case development and solution implementation advice for our customers while working closely with our Customer Success Managers, Professional Services and Product / Engineering teams. In the role of Success Architect, you must be able to work and adapt in a fluid, fast-paced environment. Working as the Success Architect, you must be technically proficient, patience and passionate about guiding customers through our products /solutions, ability to collaborate with other department, and the ability to communicate with both technical / business audiences.

Technology You'll Use:
* MDM, Data Integration, Data Quality, Cloud and Databases

Day-to-day Duties?

Here's What You'll Be Doing
You would be responsible for providing architecture and design, use case development and solution implementation advice. You would also be interacting closely with our Professional services team and have a seamless handoff for broader services engagements. Partner with Product/Engineering Teams to understand best recommendations to design a solution OR provide valuable feedback to them to better align our product to customer needs. In this role, you'll serve as a counselor and adviser to customers and a technical coach to co-workers, providing advice and guidance throughout the Post-sales engagement. Since the CSM team is responsible for Product Adoption and Renewal Protection, your role assumes significant importance for Informatica's success.
* Respond promptly to customer questions with technical explanations of product features and capabilities
* Serve as a technical coach to your colleagues in customer success team.
* Prepare and deliver differentiated solution presentations or technical proposals
* Compose and publish external facing whitepapers, artifacts, case studies, architectural blueprints, blog posts and articles for technical/industry publications.

Key Essentials
* Bachelor's Degree in Computer Engineering/Technology
* 10+ years of experience with one or more Informatica products in Business 360 journey including - Informatica Multi-domain Master Data Management, Hosted MDM, C360, C360 for Salesforce, etc.
* Experience with Informatica IDMC platform and MDM would be preferable.
* Expert level knowledge on Informatica MDM with multiple projects implementation experience

What We'd Like to See
* Expert level knowledge on Informatica MDM product suite required
* Experience in a Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases), ideally using Informatica products.
* Proven technical knowledge of deployment of both Cloud and on-premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices)
* Track record of successful managing customers and complex data management needs
* Experience with Informatica IDMC platform would be preferable.
* Experience with AWS or Azure or GCP Cloud Ecosystem would be preferable.
* Expert-level database skills in at least one (Oracle, SQL Server, DB2, Sybase, Teradata)

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: