Customer Services Representative, Customer Service

Job Title

This classification processes payments for utility services and property taxes, or admission fees for the zoo, and performs customer service functions for the City of Alexandria.

Examples of Duties

Greets and assists customers at front desk or drive-through window with utilities services or ticket window and telephone at the zoo; performs customer service tasks, directs telephone calls appropriately, answers routine questions, and explains basic procedures and fees per established policies.

Receives payments for municipal electric, gas and water utility services, property and delinquent taxes and fees, or admission fees and tickets; provides accurate change and issues receipts.

Verifies payment amounts and account information are correct; posts payments to customer accounts or enters attendance records in computer database.

Balances cash drawer at the completion of shift and reconciles with monies received; prepares deposits.

Prepares daily admission and sales reports; assists with regular and special events, volunteer activities, educational programs, school field trips and Summer Safari camp; performs clerical duties.

Trains in and assists with customer account functions such as: researches customer accounts, establishes payment arrangements, processes service requests, prepares service orders and other documentation, and maintains file system of departmental records.

Operates a personal computer, calculator, and related office equipment; utilizes specialized software in support of the department's function.

Typical Qualifications

High School diploma or GED; supplemented by one (1) year of experience in cashier, customer service or clerical work; or any equivalent combination of education, training, and experience.

Supplemental Information

Applicants must supply complete and accurate information concerning their previous training and experience including a detailed description of their work experience, the names and addresses of all previous employers and the dates of employment. The information is subject to verification. Examination may consist of a written test, a rating of training and experience, a performance test or any combination thereof deemed necessary to adequately screen and rank applicants. Examination notices will be sent out via email with a testing date, time, and location if applicable. If you prefer to receive text messages regarding your application update, please include a current cell phone number on your application. Must include copies of driver's license, diploma, GED, DD214, degree, etc. with application for consideration.

The City of Alexandria is an equal opportunity employer and does not discriminate on the basis of race, age, sex, color, religion, national origin, or disability.

We offer a complete benefits package to full-time employees, including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, sick leave, and a wellness clinic for employees.

City of Alexandria, LA

625 Murray Street P.O. Box 71 Alexandria, Louisiana, 71309

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