Client Success Director, Alpha - $200,000/year USD

On-site (multiple locations listed in Requirements) W2 Employee $200K/yr Families who select Alpha rely on trusted advisors across every area of their lives. This is the one relationship they've been lacking. You will be the person they reach out to when uncertainty arises, when something doesn't feel right, or when they want to share a moment they know you will appreciate. You will understand each family deeply enough to predict their needs before they express them—and you will possess the judgment and composure to address what they bring with discretion, warmth, and apparent ease. Over time, you will not simply be part of their child's school. You will become woven into the way they experience this chapter of their family's journey. This level of trust is not built through process. It is earned through presence-daily, steady, unhurried. You will be seen at morning drop-off and afternoon pick-up, at the evening gatherings that hold significance, and in the spontaneous one-on-one exchanges that never appear on a schedule. You will create a community families feel compelled to protect, where belonging feels natural and referrals occur because the experience warrants them. Alpha is not a conventional school. Students complete their core academics in two hours daily using AI-powered applications, then devote the remainder of their time to public speaking, critical thinking, and hands‑on projects. No lectures. No filler assignments. Top 1% outcomes nationwide. The families who select it are investing in something they value—but conviction requires nurturing. You will carry that dialogue with every family, through every uncertainty, for the duration of their child's enrollment. If justifying an unconventional approach to discerning skeptics feels like a burden, this position is not for you. If it feels like the most compelling conversation you could be having, continue reading. What You Will Be Doing Take ownership of the relationship with every family on campus—the continuous, evolving relationship that makes parents feel understood, not merely served Identify concerns before they surface as conversations, and address them with the discretion and interpersonal skill that preserves trust Maintain visible presence where families gather: morning drop-off (7-9am), afternoon pick-up (2-4pm), evening parent gatherings, and occasional weekend activities Develop a campus community with authentic depth—events, traditions, and moments that make families feel they are part of something worth defending Develop parent advocates naturally, creating experiences so reliably excellent that referrals emerge as the expected result Sustain the ongoing dialogue about Alpha's AI-driven model with families addressing screen time concerns, skeptical relatives, and periods of uncertainty—not only at enrollment, but throughout their tenure on campus Recognize when a family is not the right match and manage that with the same care you apply to all interactions—protecting the community is integral to serving it Create the systems and routines this position demands in a setting where the framework is still taking shape What You Won’t Be Doing Overseeing enrollment—that falls under the Admissions Director's responsibility; your work starts when families enroll and grows from there Operating from a desk—your presence within the community defines the role Maintaining predictable 9-5 schedules—early mornings, late afternoons, and evening gatherings are core to the job, not occasional additions Relying on administrative infrastructure, established protocols, or a complete team—you function with significant autonomy and create what is needed Approaching family relationships as accounts requiring management—this role rewards authentic connection, not procedural adherence Client Success Director Key Responsibilities Serve as the trusted relationship at the heart of every family's experience at Alpha. Maintain their confidence through challenging moments, build a community where belonging feels intentional, and establish the conditions under which satisfied families become active advocates. Basic Requirements Currently reside within commuting distance of one of these campuses OR willing to relocate within 60 days (preference for candidates with existing community roots): Denver, CO; Greenwich, CT; Boca Raton, FL; Tampa, FL; Boston, MA; Bethesda, MD; Charlotte, NC; Las Vegas, NV; Oklahoma City, OK; Tulsa, OK; Nashville, TN; Austin, TX; Dallas (Carrollton), TX; Fort Worth, TX; Houston (The Woodlands), TX; Park City, UT; Burlington, VT; Kirkland, WA; or Jackson Hole, WY Legally authorized to work in the U.S. without sponsorship 5+ years in a relationship role serving high-net-worth or ultra-high-net-worth families—private school admissions, luxury hospitality, philanthropy, or any environment where discretion, warmth, and social fluency were as important as capability Proven ability to maintain relationships through challenging situations with sophisticated families and emerge with trust reinforcedAuthentic presence and communication approach that builds confidence quickly with affluent, high-expectation families—not polished in a way that appears rehearsed Direct familiarity with independent, private, or non-traditional education—professionally or as a parent—that provides you genuine credibility when families challenge the model Authentic conviction in AI-powered education and the capacity to sustain that belief authentically across years of parent relationships, not only during the enrollment phase Availability for flexible hours: early mornings (7-9am), late afternoons (2-4pm), evening events 2-3x/month, and occasional weekend activities Nice-to-have Requirements Exceptional candidates will have at least one of the following: Established relationships within the local affluent community that would provide an immediate, organic foothold on campus Private school or independent school background with a proven record of family retention and community strength—not merely enrollment figures Experience managing high-stakes family relationships where your judgment and discretion were the foundation of sustained trust A natural ability to design experiences—events, moments, environments—where people feel they belong to something worth defending Prior startup or early stage experience where you created from scratch and remained composed when circumstances shifted rapidly About Alpha Join the team building school around student growth Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real-world skills. Roles with real student impact: Alpha hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members. Education work that pays like it matters: Alpha offers six-figure roles for people ready to help build a radically better school experience. A culture built for builders: Alpha is fast-moving, ambitious, and student focused. It’s for people who want to improve the system, not maintain it. Alpha is where you can do the most meaningful work of your career. Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult for more details on this topic. #J-18808-Ljbffr Crossover