Dealership Service Advisor - Key Ford of Rockland

Job Description

Job Description

Are you a motivated professional who wants a career path where you can grow and advance in the automotive industry? Then Key Auto is the place for you. We have service advisor positions offering a competitive commission-based compensation with unlimited earning potential, with a career path to grow.

Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions.

Responsibilities

• Oversee service orders and flow of drive lane

• Ensure that customers receive prompt, courteous, and effective service

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

• Ensure the daily inventory of technicians' time is consistently sold to service customers

• Distribute work between technicians efficiently

• Answer technical questions about vehicle problems, warranties, services, and repairs

• Maintain Customer Happiness scores at or above company standards

• Assist in diagnosing vehicle problems; order parts and tools as necessary

• Oversee administration of warranty claims as well as training and supervising of the service department

• Set schedules and assigns tasks to service department employees

• Reinforces company policies and adheres to company standards

• Encourages compliance with applicable laws and regulations

• Maintain a good working relationship with factory(s) and foster positive employee relations

• Collaborate with upper management to make service department hiring and discipline decisions

Qualifications

• Excellent organizational skills

• Demonstrated ability to manage others

• Time management skills

• Fantastic communication skills with your customers

• Professional, well-groomed personal appearance

• Consistent record of service and sales success

• Strong record of positive customer satisfaction results

• Team-oriented and self-motivated

• Able to work with little supervision

• Clean driving record and valid driver’s license

Benefits

• Medical, Dental & Vision Insurance

• 401K Plan + Match

• Paid time off and vacation

• Short/Long Term Disability/Flex/Life

• Growth opportunities