Help Desk Technician - Onsite - Boca Raton, FL

Job Description

Job Description

Help Desk Technician

Our client is a well-established organization supporting a large user base across multiple locations nationwide. They are looking for a Help Desk Technician to join a collaborative, distributed IT team and serve as a frontline resource for end users. This is a long-term contract opportunity with a stable, growing environment - an excellent entry point for an early-career IT professional ready to build hands-on experience.

As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact .

Job Type: Contract (Long Term)

Location: Boca Raton, FL (Onsite)

Compensation: This job is expected to pay about $20-22/hour

No Visa Sponsorship Available for this role

What You'll Do:

• Field and document incoming help requests from end users via phone and email, tracking each issue through to full resolution
• Perform hands-on desktop support including software and hardware installation, system configuration, and file backups
• Troubleshoot issues using available resources including knowledge bases, software updates, and driver repositories
• Conduct preventative maintenance on workstations, printers, and peripherals and perform post-resolution follow-ups
• Develop end-user help sheets and FAQ documentation to support ongoing issue prevention

What Gets You the Job:

• Experience or coursework in IT, help desk support, or infrastructure - entry-level candidates with a BS in an IT-related field are encouraged to apply
• Hands-on familiarity with Windows environments and desktop-level troubleshooting
• Ability to communicate clearly and courteously with end users across phone and email channels
• Strong documentation habits with attention to tracking and resolving issues thoroughly
• Familiarity with Okta, Jira, or Google Workspace is a plus

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey - so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Ready to take the next step in your IT career? Submit your resume today and let's connect.