Amazon Connect Product Manager
Delta System & Software, Inc.
Job Title: Amazon Connect Product Manager RTTO – 5 Days Onsite Job Description: Proven enterprise product management experience defining, launching, and supporting complex software or customer experience products Strong ability to translate business objectives, customer needs, and operational constraints into clear product strategy, roadmaps, and prioritized requirements Hands-on experience partnering with engineering, architecture, operations, and business stakeholders to deliver cloud-based platforms and integrations Experience leading product discovery, migration planning, adoption, and cost/performance optimization initiatives Working knowledge of Agile delivery, backlog management, release planning, SDLC practices, and source-control enabled delivery workflows Track record of driving high-impact, reliable, and scalable outcomes in complex enterprise environments Data-driven approach to product decisions, including KPI definition, analytics, customer feedback, experimentation, and benefits realization Experience defining user journeys, process flows, APIs/integration requirements, and acceptance criteria for technical delivery teams Preferred: Product Management certification such as CSPO, Pragmatic, or equivalent; cloud platform familiarity including AWS is beneficial A big plus: Amazon Connect/contact center exposure, omnichannel service operations, telephony, IVR, WebRTC, and agent/customer experience familiarity Ability to leverage AI capabilities (e.g., GenAI-assisted discovery, market/customer analysis, prioritization, automation, and insight generation) to accelerate product outcomes #J-18808-Ljbffr Delta System & Software, Inc.
Vacancy posted 4 days ago
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