SYSTEMS SUPPORT SPECIALIST

Job Description

Job Description

Job Title: Systems Support Specialist I

Classification: Full-Time, Exempt

Department: Information Technology

Reports To: Chief Technology Officer

Salary Target: $65,000

Location: Rocky Mount, NC (Hybrid Work Schedule)

About OIC of Rocky Mount

OIC of Rocky Mount is a dynamic, multi-site Federally Qualified Health Center (FQHC) and social enterprise dedicated to empowering Eastern North Carolina. By integrating primary care, pediatrics, and behavioral health with workforce development programs, OIC fulfills its core mission of "helping people help themselves." Our lean, agile IT team is critical to keeping our clinical providers, administrative staff, and community programs securely connected and operational.

Position Summary

OIC is seeking a motivated, hands-on Systems Admin I to join our team. This is a key transitional role designed for an experienced IT professional who has strong foundational desktop support skills and is eager to expand their knowledge into enterprise system administration, networking, and infrastructure management.

Reporting directly to the Chief Technology Officer/CISO, you will be an active, hands-on member of our operational support team. You will partner with our Specialist and Analyst to address service desk incidents, service requests, device deployment, and IT support for our clinical, educational, workforce development, and administrative staff. Additionally, you will help keep core infrastructure (Servers, Active Directory, backups, tools, patching, and basic infrastructure) running smoothly with guidance from the CTO / CISO.

Key Responsibilities1. Systems & Infrastructure Maintenance (30%)

• Assist with routine maintenance, formal change requests, provisioning, and health monitoring of core backend systems, including Windows Server , virtual machines (VMs) in a Hyper-V environment , and storage arrays.
• Perform identity and directory management tasks, including user account lifecycle management, Active Directory / Azure AD (Entra ID) maintenance, and group policy (GPO) updates.
• Support business continuity by executing, monitoring, and verifying system backups and routine data recovery procedures.
• Help monitor network health, DHCP/DNS services, and server patch baselines, executing routine maintenance windows.

2. Desktop support & Operational Help Desk Support (70%)

• Act as an escalation point, solving complex hardware, operating system, and local network connectivity issues.
• Actively working within the help desk ticket queue alongside the team, ensuring day-to-day user requests (hardware provisioning, application deployments, printer routing, peripheral setup) are closed promptly.
• Assist in building and refining workstation deployment blueprints, zero-touch provisioning profiles, and automated software packaging.
• Ensure all clinical and administrative workstations meet organizational endpoint security standards, antivirus definitions, and patch compliance.

Qualifications & Essential SkillsRequired Technical & Hands-On Experience:

• Desktop & Endpoint Support: 2–4 years of direct, hands-on experience troubleshooting, provisioning, and closing user tickets for Windows 10/11 endpoints, printers, mobile devices, office peripherals, and software applications.
• Server Support & Virtualization: Experience with Windows Server administration, including basic management and maintenance of virtual machines (VMs) in a Hyper-V environment .
• Identity & Directory Services: Practical experience managing user accounts, permissions, and security groups in Active Directory and Azure AD / Entra ID , including Group Policy (GPO) updates.
• Backups & Business Continuity: Hands-on experience executing, monitoring, and verifying system backups and data recovery procedures.
• Networking Fundamentals: Solid understanding of core networking concepts including TCP/IP, DNS, DHCP, and basic VLAN logic.
• Systems monitoring: Must be able to monitor and respond to system alerts or incidents.

Communication, interpersonal, and organizational skills

• Must be a team Player: This position interacts with staff, teachers, and clinical staff and needs an exceptional collaborative attitude. Team members must be willing to roll up their sleeves, assist teammates, share knowledge, and contribute to a supportive team culture.
• Strong Communication skills: Ability to communicate technical concepts clearly, concisely, and empathetically to both technical peers and non-technical clinical/administrative staff.
• Customer Service Oriented: Must be able to be patient, professional, and composed when resolving end-user issues under tight deadlines. You may be asked to communicate or help staff understand new technologies.
• Adaptability: Must have the ability to embrace change, pivot quickly, and thrive in a fast-paced, rapidly expanding operational environment. This is a small team, and we may be asked to develop new solutions.
• Strong Organization & Time Management: Exceptional organizational skills with a disciplined approach to managing multiple technical priorities, keeping ticket documentation clean, and maintaining an orderly workflow in a fast-paced environment. 
• Integrity & Confidentiality: This position requires absolute trustworthiness and a proven commitment to maintaining strict confidentiality when accessing, handling, or administering sensitive employee, organizational, and patient records. 

Preferred, but not required skills:

• Healthcare or Compliance Experience: Prior experience working in a healthcare, clinical, or FQHC environment is a strong plus.
• Security Compliance Familiarity: Familiarity with cybersecurity frameworks, data privacy standards, and regulatory compliance including HIPAA , NIST , FERPA , Financial records protection, or Personally Identifiable Information (PII) guidelines.

Education & Experience

• Preferred: Associate Degree in Information Technology, Computer Science, Network Administration, or a related field, plus 1–2 years of hands-on IT support experience.
• Alternative: High School Diploma or GED combined with 3–4 years of progressive experience in IT user support, Active Directory, and systems troubleshooting.
• Note: An equivalent combination of education, relevant technical certifications, and hands-on experience will be considered.

Certifications (Strong Plus):

• CompTIA Network+, Security+, or A+
• Microsoft Certified: Fundamentals (e.g., MS-900, AZ-900) or Endpoint Administrator Associate
• Any foundational certs in system administration or desktop management

Working Conditions & Travel Expectations

• Commute Requirement: Candidates must be able and willing to regularly commute to our main facilities in Rocky Mount, NC to support physical infrastructure, clinical endpoints, and team collaboration.
• Hybrid Schedule: Offers a rotating hybrid working arrangement, combining remote flexibility with dedicated on-site presence.

Why Join the OIT Information Technology team?

OIC of Rocky Mount is a rapidly growing $40 million organization dedicated to transforming Eastern North Carolina by providing vital services to underserved communities. Our mission spans comprehensive healthcare, workforce development, shipping, education, and skilled trades—delivering the tools and support our neighbors need to thrive.

In this role You will join a fast-paced environment that embraces positive change while working on real-world infrastructure projects that play a direct role in powering the technology that serves a growing community.