Experienced Service Advisor

Land Rover Troy, Troy, MI 48084

Full time

R111562

Dealership:L0780 Land Rover Troy

Jaguar Land Rover Troy

NOW HIRING Experienced Service Advisors!

If you're looking for a fast-paced, challenging, and lucrative role for the next step in your career, this is a perfect fit for you! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals. We’re looking for performance-minded individuals that will help us continue to drive success through our Service Department – apply today to join a growing Fortune 200 company!

Who We're Looking For:

• Minimum 2 years of Service Advisor experience in a private, franchise, or dealership setting

• A team player who prioritizes customer experience and satisfaction

• Process driven, detail-oriented with strong accountability and a sense of urgency

• Solid automotive service knowledge (technician background is a plus)

• Acceptable driving record and a valid driver's license in your state of residence

What You'll Do:

• Serve as the communicator and liaison between the customer and technician

• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles

• Write accurate, profitable, and complete repair orders based on both customer needs and technician recommendations

• Present inspection results with confidence to close work, build value, and maximize customer pay

• Drive strong customer pay labor per RO and gross performance

• Control timelines, approvals, and expectations

• Maintain exceptional CSI, retention, and revenue metrics

What We Can Offer You:

• Competitive, performance-based pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!