Customer Service Associate

Job TitleCarrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.About the RoleThis role will lead both the deployment and adoption of a Distributor Sales Effectiveness Center of Excellence, as well as the Sales Effectiveness efforts for the Light Commercial BU. The COE portion of the role will drive a consistent, scalable sales operating system that improves distributor performance, forecast accuracy, and execution discipline across multiple business units in CSA.This position involves collaborating with Sales & Analytics teams, and Regional Sales Managers to identify growth opportunities within various market segments nationwide, while developing and executing effective sales strategies. You will focus on optimizing sales processes and ensuring the achievement of sales targets. The ideal candidate will champion a culture of continuous improvement, encouraging innovation and adaptability in sales strategies while fostering a positive and collaborative sales culture, promoting teamwork and continuous improvement.Key ResponsibilitiesDeploy and Operationalize Sales Operating SystemImplement standard sales processes, metrics, and operating rhythms (MBR/QBR)Drive consistency in pipeline management and forecasting disciplineAlign business units on common definitions and performance expectationsDevelop & execute a comprehensive sales effectiveness strategy to achieve business objectives and drive revenue growth across the CSA segmentsCollaborate with sales leadership across business units to identify challenges, set priorities, and design solutions that drive performance improvements andPartner with key stakeholders to align sales strategies with marketing, operations, and product teams.Deliver Scalable Tools, Playbooks, and StandardsDefine key performance indicators (KPIs) to evaluate sales effectiveness, track progress, and identify areas for improvement.Partner with relevant stakeholders to design and deploy a consistent digital sales tools strategyDevelop practical, scalable playbooks, dashboards, and templatesDrive CRM, reporting, and processes to be easily scalable to BU selling motions to distributionDesign and deliver onboarding programs for new sales team members to accelerate their time to productivity.Design and support deployment of an activation plan enabling identified and required transformation/changes including (not limited to) communications, change management, persona-based scenario.Develop ongoing training programs focused on sales skills, product knowledge, and competitive differentiation Standardize best practices and lead change management across the sales organization and ensure adoption through coaching and reinforcement.Coach sales leaders and representatives to foster a high-performing team culture.Drive Benchmarking and Performance InsightsLead external benchmarking and best practices sourcing activities & establish benchmarking frameworkIdentify AI related opportunities applied to sales leadership, sales effectiveness in the context of sales through channels, and direct sales.Analyze, define, and improve sales processes and methodologies to enhance efficiency, consistency, and effectiveness.Translate insights into clear, actionable recommendationsSupport Sales Programs and Selling MotionsHelp document and refine sales programs and campaigns to be scalable across BUsEnsure alignment to target segments and behaviorsMonitor effectiveness and drive continuous improvementDesign and deliver onboarding programs for new sales team members to accelerate their time to productivity.Develop ongoing training programs focused on sales skills, product knowledge, and competitive differentiation.Enable Execution and AdoptionPartner with business units to deploy COE standardsDrive adoption through communication and alignmentSupport translation into BU-specific executionDevelop & execute a comprehensive sales effectiveness strategy to achieve business objectives and drive revenue growth across the CSA segments & deploy COE standardsCollaborate with sales leadership across business units to identify challenges, set priorities, and design solutions that drive performance improvements andPartner with key stakeholders to align sales strategies with marketing, operations, and product teams.Cross-Functional PartnershipPartner with Sales Leadership, Sales Ops, and EnablementAlign priorities with execution, data, and trainingAct as connector across teams to improve clarity and performanceOwnsSales effectiveness standards, tools, playbooks, and performance frameworksSystem adoption within assigned scope, as well as for the Light Commercial BUImproved forecast accuracy and pipeline visibilityIncreased adoption of standard tools and cadenceImproved consistency and coordination in distributor executionRequired QualificationsBachelor's degree10 + years of combined work experience in sales, sales operations, sales enablement, product marketing, product management, and/or digital solutions2 + years of experience using and/or developing data analytics tools for reporting.4 + years of people leadership experience2 + years of experience in a leadership role influencing outcomes & execution on cross functional teamsUp to 20% ability to travel within North AmericaPreferred QualificationsMBA preferred.Proven track record of driving sales effectiveness and measurable performance improvement.Experience in change management or leading organizational transformation initiatives.Experience developing and implementing sales training and development programs.Strong knowledge of CRM systems (e.g., Salesforce) and sales enablement tools.Ability to work and collaborate cross-functionally across a global, matrixed organization.Exceptional analytical and problem-solving skills with the ability to interpret data and make informed decisions.Knowledge of the residential market and industry trends.Outstanding communication, presentation, and interpersonal skills.Strong problem-solving and decision-making abilities.Pay RangeThe annual salary for this position is between $174,500.00 - $348,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.Other CompensationThis position is entitled to both short and long-term incentives, subject to plan requirements.BenefitsEmployees are eligible for benefits, including:Health Care Benefits: Medical, Dental, Vision; Wellness incentivesRetirement BenefitsTime off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacationDisability: Short-term and long-term disabilityLife Insurance and Accidental Death and DismembermentTax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending AccountTuition AssistanceTo learn more about our benefits offering, please click here Work with us | Carrier Corporate . The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.Carrier EEO Statement and Accommodations ProcessCarrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex