Help Desk Manager

Leading and managing the workstation support/help desk team, ensuring timely and effective support for end users across multiple office sites; Troubleshooting and supporting PCs, network communications, agency applications, and telecommunications systems; Overseeing the operation and maintenance of end-user computing devices, printers, storage devices, mobile devices, and VoIP/collaboration tools; Managing cloud infrastructure environments including Microsoft Azure and Amazon Web Services, and serve as Microsoft 365 global administrator; Directing identity and access management processes across enterprise systems including Microsoft Entra ID (Azure AD); Ensuring alignment between IT services and business objectives through strong stakeholder relationships; Maintaining accurate IT inventory records and ensuring quality management of services with a focus on continuous improvement; Maintaining technical documentation, system images, patching schedules, and IT inventory; Traveling to remote offices across Florida to provide on-site IT support; Supervising and motivating IT support staff, managing vendors, and overseeing technology projects and budgets. Requirements Four (4) years of workstation support experience. A bachelor’s degree in an IT related field from an accredited college or university may substitute for the required experience. One (1) year of experience in a team lead or managerial role. Proven experience with infrastructure support, including networking, Azure Active Directory (Entra ID), Microsoft 365 tools, and current operating systems. Experience leading efforts in infrastructure to include networking, Azure Active Directory (Entra ID), and/or Workstation Support. Experience with IT inventory management, identity management, and service quality improvement. Familiarity with cloud services, telephony systems, and remote user support. Proven history of solving hardware and software problems. Demonstrated ability to lead teams, manage projects, and coordinate with vendors and contractors. Willingness and ability to travel extensively across Florida. Core Competencies Demonstrates expertise in managing workstation support teams and cloud infrastructure, with a strong focus on Microsoft Azure, Microsoft 365, and identity management. Proven ability to align IT services with business objectives while ensuring high-quality support and continuous improvement. Highest-signal resume keywords Workstation Support Experience Team Leadership Microsoft Azure Administration Identity Management (Azure AD) IT Inventory Management ATS Optimization Keywords Hard Skills Infrastructure Support Networking Microsoft 365 Tools Operating Systems Telephony Systems Remote User Support Troubleshooting Service Quality Improvement Technical Documentation Patching Schedules Soft Skills Team Motivation Project Management Vendor Coordination Stakeholder Relationship Management Industry Keywords IT Support Help Desk Management Cloud Services End-User Computing Quality Management Tools & Technologies Microsoft Azure Amazon Web Services Microsoft Entra ID VoIP Tools Collaboration Tools #J-18808-Ljbffr