Casa Monica Resort Poseidon Spa Concierge

Join Our Team at the Spa at Casa Monica Resort & SpaWhere Historic Elegance Meets Wellness & Exceptional HospitalityAt Arch Amenities Group, we believe wellness is more than a service — it's an experience that allows people to relax, recharge, and feel their best. At the spa at Casa Monica Resort & Spa, we bring that philosophy to life by creating a welcoming sanctuary where exceptional hospitality, personalized service, and well-being come together in a truly distinctive setting.As a member of our team, you'll have the opportunity to be part of a beautiful, historic resort environment where every guest interaction matters. From the moment guests arrive, you'll help set the tone for their spa experience by creating an atmosphere of warmth, tranquility, and genuine care.We're looking for someone who is passionate about hospitality, enjoys connecting with people, and takes pride in making others feel special. As the first point of contact for our spa, you'll play an essential role in creating memorable experiences that encourage guests to return, unwind, and make their well-being a priority.Joining Arch Amenities Group means becoming part of a team that values connection, thoughtful service, collaboration, and personal growth. Here, you won't simply be welcoming guests — you'll be helping create meaningful moments of relaxation and renewal in one of St. Augustine's most distinctive resort settings.What You'll DoWelcome every guest with warmth, professionalism, and genuine enthusiasm, creating an exceptional first impression.Help cultivate a peaceful, inviting, and elevated spa atmosphere where guests feel comfortable, valued, and cared for.Assist guests with spa reservations, treatment inquiries, amenities, and service recommendations.Anticipate guest needs and go above and beyond to ensure a seamless, personalized spa experience.Manage appointments, answer phone calls, respond to inquiries, and assist with daily front desk operations.Process transactions accurately and assist with retail sales, gift certificates, and spa offerings, as applicable.Maintain a polished, organized, and welcoming reception area that reflects the spa's commitment to quality and wellness.Collaborate with spa therapists, colleagues, and management to ensure a smooth and memorable guest journey.Communicate guest requests, feedback, and operational needs to the appropriate team members.Support daily spa operations, including inventory, supplies, facility presentation, and cleanliness.Uphold Arch Amenities Group's service standards, policies, and commitment to exceptional hospitality.Contribute to a positive team culture where thoughtful service, teamwork, and guest well-being are at the heart of everything we do.What We're Looking ForA warm, welcoming personality and a genuine passion for creating exceptional guest experiences.Strong communication and interpersonal skills, with the ability to connect naturally with guests from diverse backgrounds.A professional, polished, and service-oriented approach.Excellent organizational skills and attention to detail.The ability to multitask while maintaining a calm, positive demeanor in a busy hospitality environment.A proactive mindset and a willingness to anticipate needs and exceed expectations.A team-oriented attitude and a desire to contribute to a supportive, wellness-focused workplace.Previous experience in hospitality, luxury service, spa reception, or customer service is preferred but not required.Why Join Us?At the spa at Casa Monica Resort & Spa, you'll be part of a team dedicated to creating experiences that leave guests feeling refreshed, restored, and genuinely cared for. Through Arch Amenities Group, you'll have the opportunity to grow your hospitality skills, build meaningful connections, and contribute to a culture that celebrates wellness, service, and personal development.If you love making people feel welcome, appreciate the details that make an experience extraordinary, and want to be part of a team that brings relaxation and well-being to life every day, we invite you to join us.Be part of something meaningful. Help create moments of calm, connection, and renewal. One guest at a time.Qualifications:High School diplomaCustomer service experiencePrevious experience handling moneyExcellent communication, customer service skills, and work ethicEfficient, well organized, and able to handle a variety of duties simultaneouslyProfessional manner, discretion, and appearanceExcellent verbal and written skillsEnergetic, enthusiastic and motivationalStrong team playerProficient in appropriate computer skills and office equipmentAbility to lift 25 lbs.Availability to work nights, weekends and holidaysAvailability to stand for long periods of timeThis position required the ability to stand, stoop, kneel, crouch, bend, walk, and talkThe employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and armsEssential Function - Seldom - Occasionally - FrequentlyStationary Position-- Sitting or Standing - XActive Position-- Walking, jogging, running - XUse of hands/fingers-- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate - XClimb/Balance-- Stairs, ladders, ropes, equipment, beams - XStoop/kneel/crouch or crawl-- Position self, move - XTalk/hear-- communicate, detect, converse with, discern, convey, express oneself, exchange information - XSee --Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess - XCarry weight, lift-- Move, transport, position, put, install, remove -- 50 lbs or less - XCarry weight, lift-- Move, transport, position, put, install, remove -- 50 lbs or more - XExposure to-- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool. - XDISCLAIMERThe employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.