Infusion Intake Specialist II (31239)

GI Alliance is seeking an experienced Infusion Intake Specialist II. Position Purpose Review and process infusion services and physician orders in a timely and accurate manner to obtain payment for infusion services. Responsibilities Review physician order for Infusion. Verify patient benefits independently and with appropriate manufacturer hub programs. Determine whether practice can buy & bill or if medication needs to be obtained through a Specialty Pharmacy. Assist patient with foundation copay programs, if eligible for reimbursement program. Obtain foundation copay card information once assistance approved. Obtain prior‑authorization for infusion services from patient’s insurance company by calling the insurance carrier and/or submitting required forms and medical records via fax or online portal. If Specialty Pharmacy utilized, submit proper paperwork and patient clinical information. Assist in claims payment follow‑up involving denials related to authorization or insurance coverage. Communicate necessary patient financial information with appropriate office and billing personnel in an efficient, timely and accurate manner. Communicate with patient regarding deductibles, copays, co‑insurance, and financial assistance coverage. Alert supervisor of any roadblocks to timely verification, prior authorizations, and payment of infusion claims. Provide quality service to patients. Abide by all federal, state, and payer requirements and regulations. Perform other duties as assigned. Education High School Diploma or GED required; associate’s degree preferred. Experience 3–5 years of prior infusion intake experience is preferred; prior intake experience related to infusion needed. Requirements for Level II Status Intermediate experience (4+ years) and/or acting more independently. Takes on additional duties to assist the office. Strong and consistent performer. Performance Requirements Excellent communication skills, both written and verbal. Excellent customer service skills are required. Proficient computer skills, including MS Office experience, particularly in MS Word and MS Excel. Ability to multi‑task and work in a fast‑paced environment. Detail‑oriented. Strong understanding of healthcare plans. Ability to read and understand medical benefits. Ability to read and understand payer medical policies. Bilingual is a plus. Medical terminology (CPT, ICD‑10) knowledge. Self‑motivated with initiative. Strong sense of ethics. Equal Opportunity Statement GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background. EEO/AA-M/F/disabled/protected veteran #J-18808-Ljbffr The Specialty Alliance