Payment Specialist

About this job opportunityOur VisionTo be the world's most trusted global payroll partner, simplifying pay for all employees.Our MissionEmpowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.Our PeopleOur fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.What makes this role excitingOur fast-growing team in the Philippines is looking for a Payments Specialist who will work with customers and payment providers to ensure all payments off the back of payroll are made accurately and on time. The successful candidate will work with the team to provide the modern pay experience to our clients.Main responsibilitiesLiaise with external vendors to ensure smooth and timely processing of net and statutory paymentsEnsuring funds are requested from clients in a timely manner and managing clients to ensure requests are complied withPreparation and review of reconciliation reports for the use of client’s accounting departmentMaintenance of process documentation as requiredEnsuring bank details for any new payees are correctly set upAssist, as necessary, in the implementation of new customersAny other Ad hoc duties as requiredThis role follows hybrid work arrangement with 4x/month RTO. Work schedule is Monday-Friday, 3PM to 12MN.Experience needed for this roleHigh level of customer service skills requiredAble to communicate at all levels, deal with clients, payroll partners, payment solution providers, and internal colleagues via the telephone & email across multiple countriesAbility to effectively resolve issues, respond to queries, and to communicate proactively with stakeholdersA keen eye for detailOrganization, analytical, and decision-making skillsIndependently manage workload and collaborate with internal and external stakeholders to deliver key business resultsAbility to adapt quickly to new processes and new ways of workingGood knowledge of MS Office, Excel & Internet based software would be advantageousWorking knowledge of payroll and experience in treasury would be advantageousAbout you and Our core valuesTaking ownership, working with integrity and respectBeing a team player is key to our cultureSolution and customer focusedGreat initiative with the goal for excellence in achieving resultsDedicated to developing and always looking for continuous improvementsBe creative, be committed, be engaged and enjoy what you doPhilippines Package and BenefitsCompetitive SalaryCompetitive vacation allowanceCalm appSick LeaveEAPGroup Life Insurance, HMOEmployee Referral ProgramDe Minimis BenefitWorking from Home AllowanceMid-Year Bonus13th Month PayRegularization Bonus, 1st Year Anniversary BonusBereavement LeavePaid Volunteering daysStudy LeaveMarriage LeaveCloudPay is committed to being an equal opportunities employer.#LI-PC #LI-HYBRIDThe CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork. #J-18808-Ljbffr