Clinical Applications Coordinator

Title: Clinical Applications Coordinator

Agency: VP DIGITAL TRANSFORMATION & TECHNOLOGY

Location: Norfolk, VA

FLSA: Exempt

Hiring Range:

Full Time or Part Time: Full Time

Additional Detail

Job Description:

The Clinical Applications Coordinator supports Old Dominion University's Counseling and Health Services by coordinating the design, implementation, optimization, maintenance, and evaluation of clinical information systems and related operational workflows. This position provides direct support to Medical Services, Counseling and Psychiatric Services, administrative operations, and affiliated programs through system configuration, documentation design, user administration, training, reporting, troubleshooting, and project management.

The role serves as a liaison between clinical, operational, technical, security, and vendor partners to ensure that Medicat and related systems support high-quality care delivery, regulatory compliance, data security, and efficient business operations. Responsibilities include ongoing Medicat systems review and maintenance; coordination with Laboratory Information Systems (LIS), Pharmacy Information Systems (PIS), and other integrated platforms; interface design and troubleshooting; portal configuration; workflow analysis; and recommendations for software and hardware improvements.

This position leads and participates in cross-functional workgroups focused on clinical documentation, EHR optimization, practice management processes, portal functionality, end-user experience, operational reporting, and ensures security and compliance. The position supports new provider onboarding and offboarding, end-user access administration, training development and delivery, audit support, reporting, reconciliation, and issue resolution across Health and Wellness Services.

This role includes a significant project management component, including planning implementation timelines, documenting requirements, coordinating testing, managing stakeholder communication, tracking risks and milestones in collaboration with the University Information Security Officeand the Health Information Management Administrator, supporting change management, and ensuring successful adoption of system enhancements, workflow changes, and technology initiatives.

Minimum Qualifications:

• Extensive hands-on experience with clinical information systems and electronic health records, including system configuration, optimization, and troubleshooting in healthcare or academic settings.
• Experienced analytical, troubleshooting, and problem-solving skills, with a demonstrated ability to resolve complex technical and operational issues efficiently.
• Strong communication and collaboration abilities for working closely with clinical, technical, operational stakeholders, and system administrators to implement and support system improvements.
• Proven ability to manage and coordinate multiple complex projects, prioritize tasks effectively, and adapt in a fast-paced environment, including direct involvement in cross-functional teams.
• In-depth understanding of regulatory compliance and data security practices, with hands-on experience implementing technical safeguards and supporting audit processes.
• Comprehensive knowledge of HIPAA Security and Privacy Rules, including application of administrative, physical, and technical safeguards to protect patient health information.
• Demonstrated familiarity with Informatica workflows and similar data integration tools, with experience configuring and troubleshooting interfaces in coordination with system administrators.

Additional Considerations:

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer