Retail Brand & Community Lead - Encinitas, CA

Job Description

Retail Brand & Community Lead

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Rowan — Encinitas, CA

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Full-Time | In-Person

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Location: Rowan Encinitas Flagship

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Compensation: $20-24/hour + Commission

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About Rowan

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Rowan is a family-founded, contemporary lifestyle brand creating timeless American essentials designed for everyday life. We believe in great product, meaningful relationships, exceptional hospitality, and building a brand that stands for something deeper.

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Our stores aren't simply places to sell product. They're where people discover Rowan, experience the brand, connect with our team, and become part of our community.

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We're looking for someone to help us bring that vision to life at our Encinitas flagship store.

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The Role

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The Retail Brand & Community Lead is a full-time, customer-facing role that goes beyond traditional retail. Yes, you'll sell. You'll learn our product, serve customers, maintain the store, and help us hit our goals.

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But we're looking for someone who can think beyond the four walls of the store. Someone who naturally builds relationships. Someone who knows what's happening in Encinitas and North County. Someone who can introduce Rowan to a local restaurant, connect with creators, help bring an events to life, capture a great piece of content, or personally follow up with a customer they met the week before.

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This role sits at the intersection of sales, hospitality, community, culture, and brand.

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The goal is to grow Rowan Encinitas by creating relationships and experiences that turn people into customers and customers into community.

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What You'll Do

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Create Exceptional Hospitality

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Make every person who walks through our doors feel seen, welcomed, and cared for. Deliver the kind of experience people remember and want to return to.

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Build Client Relationships

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Develop genuine relationships with customers through thoughtful clienteling, personal outreach, follow-up, product recommendations, and invitations back into the store.

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Drive Sales & Store Performance

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Help achieve store goals while understanding the bigger picture behind the numbers — awareness, traffic, conversion, retention, and revenue.

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Build Local Community

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Look beyond the store and develop relationships with local restaurants, businesses, gyms, hotels, creators, organizations, and other potential community partners.

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Help Create Events & Activations

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Bring ideas to the table and help execute store events, partnerships, collaborations, and experiences that introduce new people to Rowan.

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Create & Capture Content

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Recognize authentic moments worth sharing and help capture content from the store, our customers, events, products, and the surrounding community.

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Build Culture

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Help make our Encinitas flagship a place where people love to shop, spend time, work, and connect.

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Who We're Looking For

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You might be a great fit if you:

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• Genuinely enjoy meeting and connecting with people
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• Have a strong sense of hospitality and service
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• Are confident initiating conversations and building relationships
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• Have an interest in fashion, lifestyle, branding, content, or marketing
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• Are comfortable with sales goals and motivated by results
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• Know or are excited to become deeply connected to the Encinitas/North County community
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• Take initiative rather than waiting to be told what to do
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• Are creative, resourceful, and willing to try new things
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• Care about details and understand how small moments shape a brand
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• Want to help build something rather than simply work a retail shift
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• Previous retail experience is valuable, but character, initiative, hospitality, creativity, and the ability to build relationships matter just as much to us.
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