Systems Administrator

Job Description

Job Description

We are looking for an experienced Desktop Support to provide hands-on technical support in Santa Cruz, California. This Contract position focuses on endpoint administration, user support, and systems management across a primarily onsite environment. The ideal candidate will bring strong expertise in Microsoft and Apple device support, directory services, and enterprise infrastructure tools while ensuring reliable day-to-day operations.

Responsibilities:

• Deliver onsite support for Windows and Mac devices, including setup, troubleshooting, and ongoing administrative assistance.

• Manage device enrollment and policy application through Intune to maintain secure and consistent endpoint configurations.

• Administer Active Directory and Windows Server environments, supporting user accounts, access controls, and system stability.

• Assist with domain alignment activities, including UPN updates and device or user enrollment into the appropriate environment when required.

• Support Microsoft Windows 10 endpoints by resolving operating system, configuration, and performance issues.

• Maintain and troubleshoot Dell hardware used across the organization, coordinating repairs or replacements as needed.

• Provide support for Citrix-based access and desktop solutions to help users remain productive.

• Collaborate with local staff and technical teams to resolve infrastructure and endpoint issues for an environment serving approximately 225 users.

• 5+ years of experience in IT Support

• Strong hands-on experience with Active Directory and Microsoft Windows Server administration.

• Proficiency supporting Microsoft Windows 10 in an enterprise setting.

• Experience managing devices through Intune or Windows Intune.

• Ability to support Apple Macintosh systems, including enrollment and end-user troubleshooting.

• Familiarity with Dell enterprise hardware and common lifecycle support activities.

• Working knowledge of Citrix technologies and user access support.

• Ability to provide effective onsite technical support in a fast-paced business environment.