ATM Plus Teller
First Community Credit Union
ATM Plus Teller
As an ATM Plus Teller you will provide assistance to members from a centralized location at our Corporate East Building through video transmission via the Interactive Teller Machine (ATM+). Duties and responsibilities include:
- Offering a positive, professional attitude while communicating effectively through on-screen technology.
- Engage members and educate them on First Community products and services.
- Conduct member transactions that can be complex and require sound decision-making skills and approvals.
Position Requirements:
- Must be comfortable appearing on camera and have exceptional communication skills.
- Ability to multi-task and work seamlessly and efficiently across several different platforms simultaneously.
- Must possess analytical and technical skills to address questions and issues related to electronic services and ensure a smooth and efficient banking experience for our members.
- Through video transmission via the ATM+, process a variety of lobby and drive thru financial transactions including, but not limited to, deposits, payments, transfers, check cashing and withdrawals.
- Ensures that proper endorsements and identification are obtained and follows credit union policies and procedures.
- Monitor ATM+ to ensure they are working properly, alerting management of any operating issues.
- Must be able to work efficiently and accurately in a fast-paced virtual environment.
- Good typing skills and a solid history of customer service to include handling escalated, in-depth and detailed conversations.
- Strong work ethic and integrity.
- Ability to effectively work and contribute to a positive team environment.
- Strong customer service skills.
- Careful attention to detail and strong organizational skills.
Vacancy posted 4 days ago
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