Customer Experience Specialist I
American Greetings
Customer Service Experience Specialist
As this role requires on-site work out of our Creative Studios in Westlake, Ohio, we will focus on candidates who currently reside in Northeast Ohio. The Customer Service Experience Specialist is responsible for providing a welcoming and professional experience to employees contacting the Customer Experience Center. The Specialist will utilize excellent communication skills as they assist in the resolution of a variety of different issues. These interactions build personal relationships with the Field Service Organization and our e-commerce consumers. The Customer Experience Specialist displays the ability to work independently in a diversely populated environment that is constantly evolving. The specialist must possess excellent communication skills, both oral and written, in order to respond to phone and email inquiries in a manner consistent with department expectations.
Essential Duties & Responsibilities:
- Responding to inquiries made by Field Service representatives or customers in a manner established by department expectations
- Accurately documenting all interactions and ensuring that pertinent details are added to customer cases
- Utilizing all systems and websites associated with the role to properly support the caller in order to provide the essential information or situation resolution
- Reviewing all Field Service and/or customer data and contact history prior to responding to the caller to ensure the highest quality service is provided
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Customer Experience Specialist I in Westlake, OH vacancy
- A leading manufacturing company in Ohio is seeking a Sales Support Specialist to be the first point of contact for customers, ensuring a positive experience. Responsibilities include managing order processing and supporting sales agents. Ideal candidates will have at least...SuggestedWork at office
- ...Description Job Summary The Residential HVAC Sales Coordinator & Customer Service Representative (CSR) is responsible for supporting the... ...sales follow-up activities, and ensuring a positive customer experience from initial contact through project completion. Key...SuggestedHourly paySeasonal workWork at officeAfternoon shift
- All Weather Heating & Cooling is seeking an HVAC Residential Sales Coordinator & Customer Service Representative to enhance customer experience in residential heating and cooling services. Key responsibilities include managing customer inquiries, scheduling consultations...Suggested
$12 - $15 per hour
...Salon Customer Experience Specialist The Customer Sales and Experience Specialist is the first and last impression of the salon, responsible for creating a welcoming, professional, and elevated experience for every guest. This role ensures smooth front desk operations...SuggestedHourly paySeasonal workWorldwide$11 - $13.75 per hour
Chico's in Westlake, Ohio, is looking for a Support Associate to foster a customer and product-focused sales culture. Responsibilities include processing merchandise, supporting customer experiences, and maintaining boutique organization. Candidates should be 18+,...SuggestedFlexible hours$800 - $1,200 per week
...Immediate Hiring | Weekly Pay | Paid Training | Full-Time Looking for a career opportunity where your people skills, customer service experience, and personality can directly impact your earnings and growth? We are currently expanding our team and hiring a Customer...Weekly payDaily paidFull timeImmediate startNumeri Incorporated
Bay Village, OH6 days ago- Robbie Anderson - State Farm Agent seeks a Customer Relations Representative to enhance customer experiences and support the growth of the agency. This role involves managing inquiries, resolving issues, and coordinating with team members to ensure customer satisfaction...Flexible hours
$14 per hour
...is seeking a passionate Sales Advisor to deliver exceptional customer service and provide guidance on store products. The ideal candidate... ...skills and knowledge of fashion trends to enhance customer experiences. Responsibilities include engaging with customers, maintaining...Hourly pay- Luxottica is seeking a Sales Associate for Sunglass Hut in North Olmsted. In this role, you will enhance customer experiences by providing exceptional service and helping clients find their perfect eyewear. You should have a passion for customer service, sales savvy, and...
- ...terms and conditions apply. At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the... ...(CSR) The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers. S/he reports to the Store Manager...Hourly payPart timeWeekend workWeekday work
$69k
...help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance license...Remote jobWork from homeFlexible hoursHMG Careers
Lakewood, OHmore than 2 months ago- ...Depot in Rocky River, Ohio is seeking Lot Associates to assist customers with loading their vehicles and maintain the store entrance.... ...quantity of carts is available by the entrance. Join us to make a positive impact on customer experiences! #J-18808-Ljbffr The Home Depot
- .... JOB OVERVIEW: The Onboarding Specialist partners with Sales to establish new client... ...field preferred; three (3) years of experience in financial services industry may be... ...degree. Minimum three (3) years of customer service experience. Retirement product...Work at officeRemote workHome office
Equity Trust Company
Westlake, OH3 days ago - ...Customer Service Representative As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyou... ...debt recovery responsibilities, ensuring positive customer experiences while meeting collection targets. Essential Duties &...Hourly payFull timeWork at officeMonday to FridayNight shiftWeekend workDay shiftAfternoon shiftEarly shift
- ...companies I recruit for is looking to hire a: Customer Support & Training Specialist Full-Time Employment Lakewood, Ohio... ...support accessibility support assistive technology customer experience application support user success solutions advocateFull time
Riverside Recruiting
Lakewood, OH4 days ago $13.5 - $15.52 per hour
...sales floor each day. You'll create genuine connections, helping customers to find their own unique look. You'll collaborate with your... ...business, jump in on tasks that help create a seamless customer experience, and bring a collaborative, kind, and inclusive energy to the...Hourly payFlexible hoursNight shift$30k - $40k
...State Farm Independent Contractor Agent Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking...For contractorsLocal areaFlexible hoursRobbie Anderson - State Farm Agent
North Olmsted, OH21 hours ago$16 - $18 per hour
...Customer Service Representative - State Farm Agent Team Member As a Customer Service Representative - State Farm Agent Team Member... ...Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency....Hourly payPart timeFor contractorsWork at office- ...Paid time off Training & development Role Description As a Customer Relations Representative - State Farm Agent Team Member with Robbie... ...Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your...Flexible hours
- ...Cosmetics in Westlake, Ohio, is seeking a Sales Ambassador to drive sales through exceptional customer service and brand education. The role emphasizes creating positive customer experiences while cultivating team relationships. Key responsibilities include product...
- ...difference in the lives of others? If you answered “ yes ” and are a customer service-minded champion, we are hiring Financial Customer... .... We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity...Hourly payFull timeWork at officeWork from homeMonday to FridayShift work
- ...combine innovation, craftsmanship, and customer focus to deliver solutions that power critical... ...Job Summary/Purpose: The Sales Support Specialist serves as the first point of contact... ...This role ensures a positive customer experience by resolving inquiries promptly and...Work at officeLocal area
- Apple Inc. is seeking an Expert in Westlake, Ohio to deliver exceptional customer experiences and sales engagement. The ideal candidate will possess deep knowledge of Apple products, excel at selling and services, and have a proven track record in retail or sales environments...Hourly pay
- TRG is looking for a Sales Support Specialist in Westlake, Ohio. The role involves providing... ...team, maintaining communication with customers, and managing various administrative... ...Associate's degree and at least 2 years of experience in an administrative support role....
$12 per hour
...social events Community driven focus Also, additional perks! Qualifications: Strong customer service and organizational abilities Previous sales experience is preferred; preferably high-end goods or services Willingness to learn. Candidates must be able...Part timeFlexible hoursSPENGA Westlake
Westlake, OH22 days ago$24 per hour
...Customer Service Representative Pay: $24/hour Assignment Length: Up to 6 months (anticipated late Fallearly Winter) Schedule... ...Minimum of 1 year of inbound call center or customer service experience Ability to work with multiple systems and applications simultaneously...Work at officeStaffing Solutions Enterprises
Berea, OH1 day ago- ...Sales Development & Account Support Specialist NeoGraf Solutions is a world leader in... ...Specialist is the internal champion for our customers and prospects, serving as the conduit... ...for fostering a world-class customer experience at every touchpoint. Inside Sales Responsibilities...Work at office
$38k - $72k
...Serpentini Auto Group Full Time BDC Customer Care Specialist Serpentini Auto Group is looking for a full time BDC Customer Care Specialist... ...comfort level with being on the phone is important. Zero experience is ok - great opportunity for a student or someone looking...Full timeLocal areaWeekend workAfternoon shift- FASTSIGNS is seeking a Customer Service Representative who will engage with customers in various ways to assist with their signage needs... ...in team activities. Ideal candidates will have retail experience, a high school diploma, and excellent communication skills, and...
- JOB OPENING — Customer Support Specialist ADF Medical Services Inc. We're hiring a passionate and professional Customer Support Specialist to... ...Looking For: 1-2 years of customer support or patient service experience Excellent verbal and written communication skills Strong...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience Specialist I. Be the first to apply!
Related searches
- customer advisor Westlake, OH
- airport customer service agent Westlake, OH
- customer support associate Westlake, OH
- employee relations assistant Westlake, OH
- service agent Westlake, OH
- insurance customer service advisor Westlake, OH
- customer success associate Westlake, OH
- customer service representative (remote from home) Westlake, OH
- customer service expert Westlake, OH
- career services representative Westlake, OH