Laboratory Support Coordinator (H)

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The UHealth system at the University of Miami has an exciting opportunity for a Laboratory Support Coordinator in the UHealth Laboratories Department.

SUMMARY

The Laboratory Support Coordinator handles any administrative complex issues or questions for the department. Assists internal and external customers with ancillary/send out testing through the appropriate department. Provides information in response to any customer inquiries. Resolves any issues face-to-face, by telephone, email, fax or mail.

CORE JOB FUNCTIONS

• Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
• Contacts customers to respond to inquiries and notifies them of investigation results or any planned. adjustments.
• Escalates and refers customer grievances to designated supervisor for further investigation when appropriate.
• Handles requests for autopsies, payment processing, and returns of slides submitted in consultation.
• Processes payments for patients, maintains record keeping of all payments received and forwards of receipts to the appropriate persons.
• Maintains appropriate records of all patient and research requests. Scans and processes all ancillary testing requests.
• Handle requests for alternate sample requests on ancillary tests (failed testing).
• Review orders for add-on testing (AP) and/or requests for send-out. Enters addendum/billing for send-out requests to contracted labs.
• Requests additional material from outside facilities upon department's request, as well as processing the material upon receipt.
• Review material with "Gross only" pathologists for selection of best block. Handles research requests and documents appropriate charges.
• Processes legal requests, creating invoices and accepting payments for services rendered. Accessioning, labeling and grossing of all materials received in consultation.
• Contact reference labs for results and for pricing comparisons on testing not performed in-house.
• Manages in-house cytogenetic testing, as well as the reporting and logging of CP/LMC critical values.
• Logging of any STAT LMC pick-ups, informing the appropriate parties and tracking of results. Places tickets for IT/physical plant, requests archived material and triages samples to be archived.
• Processing all requests for ancillary studies, updating patient encounters (30-day rule), and entering of results into UCHART.
• Monitors all electronic test requests ordered in UCHART (pending); triages frozen section calls (contacting pathologist/resident/runner) and receive CAP surveys/samples.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

CORE QUALIFICATIONS

Education:

High School diploma or equivalent

Experience:

Minimum 1 year of relevant experience

Knowledge, Skills and Attitudes:

• Skill in completing assignments accurately and with attention to detail.
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
• Ability to process and handle confidential information with discretion.
• Ability to work evenings, nights, and weekends as necessary.
• Commitment to the University's core values.
• Ability to work independently and/or in a collaborative environment.

DEPARTMENT ADDENDUM

Department Specific Functions

• Coordinate and track pathology cases from accessioning through completion
• Manage send-out workflow for NGS and other reference laboratory testing
• Verify specimen adequacy and testing requirements prior to send-out
• Ensure proper labeling, packaging, and shipment of all specimens
• Monitor case status and follow up on pending or delayed results
• Communicate case updates with physicians, clinicians, and internal teams
• Follow established process for pathologist service approval
• Maintain internal Excel tracking log documenting case workflow from start to completion
• Enter and maintain accurate case and send-out data in the LIS
• Ensure compliance with CAP, CLIA, HIPAA, and internal policies
• Coordinate with external reference laboratories regarding testing issues, delays, and turnaround times
• Assist with front-end and back-end case inquiries as needed for departmental support

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:
Full time

Employee Type:
Staff