Regional Sales Support Representative

Job Description

Job Description

Description:

Since 1957, Sioux Chief has manufactured innovative solutions for rough plumbing. Sioux Chief products are sold through qualified distributors worldwide from our Kansas City, Missouri headquarters. Sioux Chief is proud to be an American manufacturer and to support the American worker.

Are you the person who sees what needs to happen and makes it happen —without waiting to be asked?

Sioux Chief Manufacturing is looking for a Regional Sales Support (RSS) team member to partner with our Regional Sales Managers and independent sales representatives to grow sales, strengthen customer relationships, and keep the sales process moving.

The ideal candidate is highly proactive, organized, resourceful, and comfortable taking ownership. You’ll need to anticipate needs, follow up relentlessly, solve problems, and keep multiple moving pieces on track.

What You'll Do

As a Regional Sales Support team member, you will:

• Serve as a primary point of contact for independent rep agencies and field sales personnel
• Partner closely with the Regional Sales Manager to plan, forecast, and manage the sales territory
• Track and follow up on quotes, samples, returns, specifications, and other sales opportunities
• Enter and maintain accurate sales activity and correspondence in Salesforce
• Identify opportunities and make recommendations to improve unacceptable margin levels
• Build strong relationships with customers and understand their business needs
• Administer and communicate sales programs, rep sales plans, promotions, rebates, and special pricing
• Manage specification job chase projects and proactively follow up on opportunities
• Coordinate custom quotes across departments and own the follow-through all the way to the customer
• Maintain and utilize the Market Net Database and communicate special pricing to sales management, customers, and reps
• Develop strong product and installation knowledge to support customers and identify opportunities for upselling
• Provide technical assistance and help reps understand product features, benefits, installation procedures, and selling strategies
• Support plant tours, customer roundtables, sales meetings, training, and other sales events
• Stay current on industry news, products, and competitive activity

The Person We're Looking For

We are looking for someone who takes ownership and stays ahead of the game.

You are someone who:

• Doesn't wait to be asked. You see what needs to be done and take action.
• Follows through. You don't let quotes, customers, reps, or opportunities fall through the cracks.
• Thinks ahead. You anticipate what the RSM, reps, and customers will need next.
• Is a natural problem solver. When you hit a roadblock, you figure out who can help and keep moving.
• Is comfortable taking initiative. You can make recommendations, ask questions, and respectfully challenge something when you see a better way.
• Can manage a lot of moving pieces. You know how to prioritize without losing the details.
• Communicates exceptionally well. You can build relationships with customers, sales reps, internal teams, and sales leadership.
• Enjoys being part of a sales team. You understand that your success is connected to the territory's success.
• Is curious. You want to understand our products, our customers, the plumbing industry, and what makes our competitors successful.

What You'll Bring

• Strong verbal, written, and listening skills
• Excellent organization and time-management skills
• Strong analytical and problem-solving abilities
• Proficiency with Microsoft Office and CRM systems
• Strong computer skills
• Previous sales or customer service experience in the plumbing industry is a plus
• Plumbing product and industry knowledge is preferred
• A bachelor's degree is preferred, but relevant experience matters

More About the Role

This position reports to the Regional Sales Manager and works closely with sales representatives, customers, and internal departments across Sioux Chief. The position includes at least one trip per quarter to call on key and target accounts and participate in rep training. Travel may also include customer events, association meetings, and trade shows. You should also be comfortable walking the plant floor and job sites, lifting products, and helping set up displays using hand and power tools when needed.

Why Sioux Chief?

At Sioux Chief, Regional Sales Support is more than an administrative role. You're a sales partner.

You'll have the opportunity to make a real impact on territory performance by helping our sales team identify opportunities, solve problems, strengthen customer relationships, and ultimately grow the business.

If you're a self-starter who loves to stay busy, enjoys solving problems, and takes pride in being the person everyone can count on, we want to hear from you!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.