Regional Field Operations Manager

Job Description

Job Description

Regional Property Operations Manager

NYC Region (Field-Based)

Estimated Compensation: $175,000 - $250,000

Description / Position Overview

Our success is built on relationships.

We have achieved a 95%+ client retention rate year after year because we prioritize responsiveness, accountability, and exceptional customer service.

We believe the customer is always right.

When issues arise, we don't make excuses. We identify the root cause, solve the problem, and implement processes to prevent it from happening again.

We are seeking a Regional Property Operations Manager to oversee multiple locations throughout the NYC region.

This is a leadership role responsible for developing managers, strengthening client relationships, driving operational performance, and ensuring accountability across a large field organization.

This is not a desk position.

The ideal candidate enjoys being in the field, meeting clients, visiting sites, coaching managers, solving problems, and driving results through people.

If you're currently overseeing multiple locations across several states and spending significant time traveling, this opportunity offers the ability to lead a substantial operation while remaining focused within the NYC market.

What You'll Own

Client Relationships & Customer Experience

• Serve as the face of the organization for key clients and stakeholders

• Build long-term relationships through responsiveness, professionalism, and consistent follow-through

• Ensure clients receive an exceptional service experience across all locations

• Personally handle escalated issues and restore confidence when service expectations are not met

• Identify recurring issues and implement permanent solutions rather than temporary fixes

• Protect and strengthen client retention through operational excellence

Leadership & Accountability

• Lead managers, supervisors, and field leadership teams across multiple locations

• Create a culture of ownership, urgency, accountability, and execution

• Develop leaders who solve problems instead of escalating them

• Hold managers accountable to performance expectations, KPIs, and service standards

• Coach underperforming teams and elevate overall operational performance

Regional Operations

• Oversee operational execution across multiple locations throughout the NYC region

• Ensure sites are staffed, supported, and operating efficiently

• Drive consistency, quality, and service standards across all locations

• Identify operational gaps and implement corrective action plans

• Continuously improve processes, communication, and field execution

KPI & Performance Management

• Establish, monitor, and improve operational KPIs

• Track customer satisfaction, retention, response times, issue resolution, staffing, and operational performance

• Use data to identify trends, performance gaps, and opportunities for improvement

• Drive measurable improvements through accountability and process discipline

Must-Haves

• Experience leading managers across multiple locations

• Proven success overseeing large field-based operations

• Strong executive presence and client-facing communication skills

• Demonstrated ability to build trust and long-term relationships with customers

• Experience driving accountability through KPIs, scorecards, and performance management

• Ability to identify root causes and implement lasting solutions

• Strong operational and leadership instincts under pressure

• Experience overseeing large employee populations through managers and supervisors

• Willingness to spend the majority of time in the field

Preferred Backgrounds

• Regional Property Manager

• Director of Property Management

• Regional Operations Manager

• Director of Facilities

• Regional Facilities Manager

• District Manager

• Area Manager

• Regional Service Manager

• Multi-Site Operations Manager

• Hospitality Operations Leader

• Healthcare Operations Leader

Industry experience is secondary.

Leadership, accountability, customer relationship management, operational ownership, and the ability to drive results through people are what matter most.

Success Metrics

• Maintain and strengthen customer retention across the region

• Improve client satisfaction scores and service quality

• Increase manager accountability and team performance

• Improve operational KPI performance across locations

• Reduce recurring issues through process improvement and root-cause resolution

• Improve response times and issue resolution effectiveness

• Strengthen employee engagement, development, and retention

If you're a strong field leader who knows how to build relationships, hold people accountable, solve problems permanently, and represent an organization with professionalism and confidence, we'd like to speak with you.

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