Medical Support Assistant (Advanced)

Medical Support AssistantDuties of a Medical Support Assistant (Advanced) include, but are not limited to:Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.Promotes Veterans registration for and utilization of MyHealthyVet (MHV).Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits.Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.Collects and updates insurance information from Veterans, family members and other eligible patients.Assures that all appropriate VA forms are used correctly, and regulations followed.Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.Telework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 693-03821-FRelocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not AuthorizedPay: Competitive salary and regular salary increasesParental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).