IT Operations Lead (Remote)

performance bonuses 2x a year! * Fully paid medical, prescription drug, dental and vision coverage for you and Employer-paid life insurance, long-term disability and accidental death and Flexible Spending Account options for health care Company-paid gaming licenses (Class A & Class B) * Variety of additional voluntary benefits and retirement plans

always demonstrating excellent guest service and professionalism. * Practice, support, and promote the Vision and Mission Statements, Core Values, and Management/Leadership Standards of the Muckleshoot Casino Resort. * Manage 3rd-party vendors for day-to-day operations, including support desk Perform monthly audits to ensure compliance. * Collaborate with department heads to find ways that IT can make delivering Provide on-call support when necessary. * Develops and controls the program budget and manages expenditures within Ensure IT operations align with all applicable tribal, federal, and state gaming regulations, including NIGC (National Indian Gaming Commission) Oversee documentation, audits, and compliance reporting related to IT Partner with internal compliance and Tribal Gaming Agency (TGA) to ensure technology systems support regulatory enforcement and transparency. * mitigate risks before service disruptions occur. * operational risk and cost. * Promote a customer-focused, service-oriented culture within the IT Develop staffing plans, job roles, training programs, and performance evaluations to build a resilient and capable IT operations team. * Participate in enterprise projects such as gaming system installations, hotel system integrations, and AI/data-driven enhancements. * Lead or support change management processes for technology rollouts and major IT changes. * the operations. * stakeholder community. * Monitor and manage time tracking for internal resources. * Develop contingency plans for potential risks. * project/initiative status reports. * Identify and resolve conflicts among team members and work with the IT PMO and other department management towards resolution. * Bachelor’s degree in Information Technology, Information System Management or related field. Four (4) years of successful IT Program Manager/Coordinator Seven (7) years of experience in IT Operations, with at least five (5) years in a leadership role, preferably in the gaming, tourism, and hospitality Ability to obtain a Class III A gaming license. * Experience championing IT operations in a 24/7 environment.

members, managers, clients, guests, or the general public. * Skilled in general management, including time management, information analysis, planning and organizing, decision making, problem solving, and Skilled in financial management, including budget management, expense control, forecasting, and analysis of financial statements. * Skilled in people management, including coaching, motivating, delegating, scheduling, and relationship-building. * write contracts, reports, business correspondence, and operations manuals.