Customer Service Specialist

The Berry Companies is a 50-year-old family business passionate about making the Mt. Washington Valley AMAZING. We specialize in operating best-in-class properties in North Conway Village and at the base of Attitash. We are seeking a Vacation Owners Services Representative to become an integral member of the VOS team, providing exceptional customer service to the Vacation Owners of Eastern Slope Inn & Attitash Mt. Village. You will love working here if you: Do the right thing Like to be helpful Are friendly and fun Make hard things look easy You’ll love coming to work every day if you get, want, and have the capacity to: Support the Vacation Owners Services team for unit/owner relocations and special projects Handling of inbound and outbound calls from our Vacation Owners relating to all aspects of their ownership You’ll have success here if you value clear processes and feel qualified to do the following things: Customer Service Responsible for answering & responding to all owner questions via phone and email. Update records of Vacation Owner interactions and file documents, including RDP Electronic filing. Keep detailed records of Owner interactions in the Concord database and Communication Logs. Service Vacation Owners regarding ownership contracts, requests for unit transfers, requests for relinquishment of ownership. Provide direction to our Vacation Owners that wish to opt out and or counsel them in various ways to maintain and utilize the ownership. Schedule Vacation Owner appointments using Calendly, verbally or face to face. Unit Relocation Assist with ownership/unit relocations including verbal and written correspondence, data verification and data entry. Includes document merging using Microsoft Office tools Contact Vacation Owners for inventory projects and Special Assessments Miscellaneous Document filing and organizing files. Including document disposal as requested. Distribution of department mail, connecting with Administration Office. Administrative support for department manager as requested. Knowledge & Skills Experience with Microsoft Office - Word, Excel, Access General understanding of Windows 10 computers and peripheral equipment Good problem-solving, analytical, and documentation skills Great written and verbal communication skills Ability to multi-task, be organized and prioritize tasks to meet deadlines Experienced in working in a fast-paced environment with multiple priorities and projects Must be able to lift 25 pounds High school or equivalent Benefits Competitive Compensation Health Insurance, including dental and vision insurance Generous Paid Time Off & Paid Holidays A company that Supports Work/Life Balance Lodging & Travel Discounts, Mini Vacations and Vacation Exchange opportunities. Support for Community Service Company & Department Celebrations (we throw the best company parties!) Mentorship programs; Career Development and Opportunities for Advancement 401(k) Matching Life, Accident, Critical Illness, and Short-term Disability insurance Paid Training and Tuition Reimbursement For more information, please contact Amanda Greenwood, Manager Vacation Owner Services at View phone number on click.appcast.io or email her at View email address on click.appcast.io #J-18808-Ljbffr