Assistant General Manager of Operations

Job Description

Job Description

Full-time | Brookfield, CT | $50, 000 – $60,000 | Reporting to General Manager

More fun. More passion. More connection. Golf Ranch is building the future of golf—and you’re invited!

Who we are

At Golf Ranch, we’re in love with the game of golf and we’re on a mission to make it more accessible, more fun, and way less formal. We pride ourselves on creating spaces that buzz with energy — where competition and connection go hand in hand, and where our core values of Unshakeable Character, Competitive Greatness, Infectious Enthusiasm, and Deep Connection are celebrated every day.

Working here means joining a team that brings passion and pride to every shift. We back each other up, celebrate wins big and small, and stay focused on creating unforgettable guest experiences. Ready to work where good vibes and great people come standard? Apply today and come be part of the team that’s changing the game!

Who you are

The Assistant General Manager of Operations is the engine that keeps a complex, multi-faceted driving range running at its best and delivering the highest experience to our guests. This role requires someone who thrives in fast-paced environments where no two days look the same and is adept at balancing real-time leadership with long-term operational excellence.

Our ideal candidate is ready to step in and lead the team in-the-moment with confidence, while also building the systems and habits that keep the entire site performing at a high level. This person will lead through people: coaching their team with clarity, holding them accountable to standards, and making sure every guest feels the impact of a well-run operation.

What you’ll do

Operational Leadership & MOD

• Act as site leader during Manager-on-duty shifts, ensuring smooth operations across range, tee line, and F&B

• Troubleshoot challenges in real time, from peak traffic to equipment issues, protecting both guest experience and team flow

• Hold all departments accountable to SOPs, checklists, and Golf Ranch systems

Facilities & Maintenance

• Partner with the General Manager and Golf Facilities Lead to proactively address any facilities issues from bay experience and ball dispenser, to kitchen and range upkeep

• Manage daily work orders, coordinate with vendors, and monitor preventative maintenance schedules

• Plan and track annual maintenance projects to keep the site operating at peak condition

Inventory & Training

• Oversee inventory processes across food, beverage, and operational supplies, ensuring accuracy and accountability

• Maintain compliance with health, safety, and Golf Ranch brand standards

• Ensure team certifications (Food Handler’s, TABC, safety training, etc.) are current and documented

• Schedule and track ongoing training so the team stays up-to-date and confident in their roles

Team Development & Accountability

• Coach team members on operational execution, setting clear expectations and reinforcing accountability

• Provide hands-on guidance every shift—training, redirecting, and recognizing performance in real time

• Foster a culture of ownership and pride in delivering operational excellence

Requirements

What you’ll need

• 2+ years of leadership or operations management experience in hospitality, retail, entertainment, or golf

• Proven ability to manage systems and processes (inventory, certifications, vendor coordination, maintenance planning)

• Strong organizational and problem-solving skills with calm under pressure

• Flexibility to work evenings, weekends, and peak traffic periods

Bonus Points

• Familiarity with POS systems, scheduling platforms, or operational dashboards

• Experience with vendor management or facilities oversight

• Background in golf, F&B, or entertainment operations

Physical Requirements

• Ability to walk, stand, and interact with guests for extended periods

• Ability to lift, carry, bend, and set up items weighing up to 50 pounds

• Comfort in a fast-paced, high-volume environment, including outdoors in varying weather conditions

Benefits

Why Golf Ranch?

At Golf Ranch, work, play, and growth go hand in hand. Along with a supportive team environment, we offer:

• Health, dental, and vision benefits covered at 50%

• Commission and bonus incentives

• Unlimited buckets to enjoy outside of work

• 50% off food and beverages

• 25% off merchandise and retail

• One free on-shift meal from our beloved concession container

• Predictable scheduling you can plan around

• On-the-job training and career development opportunities

Our Commitment

Our mission to create a sense of belonging through the game of golf reflects our commitment to diversity & inclusion. Golf Ranch is an equal opportunity employer and does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities.