CASE MANAGER & COMMUNITY SUPPORT SPECIALIST

Case Manager & Community Support Specialist

Provides intake and case management services, along with community support, including transportation via program van and assistance with life skills classes and resource coordination. Maintains confidentiality and ethical standards as identified by NASW, HIPAA or other relevant governing bodies. Utilizes Shahbaz philosophy to effectively support ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment for up to 45 Marketplace Apartments clients.

Essential Duties and Responsibilities

• Maintains a caseload of 8-10 clients from the Marketplace Senior Apartment 55+ program
• Conducting intake assessment and services to clients referred to Marketplace Apartments, self-referrals and or partnering agencies.
• Completes required intake paperwork and any relevant screenings.
• Complete all client's paperwork and goals into the HMIS system upon initial intake
• Makes referrals to housing, DHS, education, and civil legal issues regarding evictions.
• Complete letters of requests/referral forms, applications, and other required documents of eligibility to other agencies and or organization to advocate for resources which the client is initiated to.
• Guide clients to complete applications for financial assistance, finding the best fit among community funders based on the client's needs, goals, and abilities
• May deliver instructions during life skills classes in various topics that support client's ability to live independently
• Serves as Case Coordinator for clients for program care. Works with the Nurse, Peer, and other stakeholders to ensure clients' needs are met. Coordinates and participates in regular case conferences.
• Monitors and ensures achievement of program milestones and client outcomes.
• Creates and implements life skills training and education opportunities for tenants.
• Maintains client case files in accordance with Agency, departmental, regulator and funder guidelines.
• Oversees client recordkeeping in compliance with appropriate regulatory agencies
• Completes relevant screenings and assessments such as but not limited to psychosocial, mental health, financial status, and employment status.
• Creates, implements, and monitors comprehensive, person-centered, trauma informed and solution-focused plans and goals. Works with clients on harm reduction and other related goals.
• Assists in obtaining support for clients to include but not limited to home care, medical, dental, legal, substance use treatment, mental health, Department of Human Services, clothing and other entitlement needs.
• Assist the client in understanding and meeting expectations of service providers, courts, and employers.
• Inform clients of opportunities for social support such as recreation, faith-based, or self-help involvement. Make available tickets, transportation, and financial assistance where appropriate.
• Provide ongoing evaluation, supervision, and development of program activities to ensure quality and effectiveness of services provided.
• Implements and maintain procedures related to program operations.
• Submits required reports and statistics in a timely manner.
• Provides community support, including transportation via program van and establishing community resources and connections to community programs in collaboration with Marketplace Senior Apartments staff and leadership.
• Transport program clients to necessary appointments and program activities
• Keep clients and staff updated on available community resources
• Provide information to clients and their service providers
• Communicates with appropriate program partners, agency staff, community, and criminal justice agencies to ensure ongoing and effective referrals into programs.
• Completes and maintains accurate van activity records such as but not limited to the following:
• Accurate mileage and time sheet records
• Reports problems, incidents to supervisor in a timely manner
• Up-to-date client service schedule and accurate records trips and contacts
• Facilitates vehicle up-keep and repair to include, but not limited to, inspections and oil changes.
• Collaborates with referring agencies, funders and all related internal staff to effectively support individual client needs.
• Maintains regular contact to coordinate client benefits and address all other treatment needs.
• Reports to service providers about significant individual behavior or events that will require an immediate response.
• Acquire concrete resources to meet individual needs.
• Complete letters of requests/referral forms, and other required documents of eligibility or charitable organizations and public agencies to advocate for resources that the client is entitled to or eligible for.
• Makes referrals for education, employment, legal issues, and others as needed.
• Document needs for financial assistance or other resources such as wrap around from the project to stabilize client finances.
• Utilizing various databases and/or on-line platforms, maintains all documentation in accordance with the agency and appropriate regulatory standards.
• Participates in relevant Agency meetings and ongoing development of professional knowledge and skills.
• Actively supports the financial stability of the organization by meeting or exceeding established productivity and documentation standards.
• Informs supervisor of significant events / issues related to clients as appropriate and follows program's defined incident reporting process as required.
• Attends regular program and departmental meetings, case review, and CCFCS quarterly meetings.
• Maintains and develops professional knowledge by completing recommended education and training, workshops, conference attendance, and readings.
• Maintains knowledge of regulations and standards that govern client population.
• Participates in appropriate interagency meetings with other treatment agencies and community groups as required. Provide updates and communication with providers including those who cannot be represented in person.
• Participates in relevant Agency meetings and/or trainings
• Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
• Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
• And assists in other duties as assigned

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

Requirements

Qualifications

Education: Bachelor's Degree in Social Work, Human Services, Criminal Justice or related field preferred. Equivalent combination of education and experience will be considered.

Credentials: Valid and clean NYS Driver's License. Valid PPD screening available.

Experience: Minimum two years of experience with case management and community outreach in areas such as but not limited to persons affected by substance use disorder, prison re-entry, geriatrics, mental health, and refugees. Knowledge or Medicaid, SNAP, Social Security, and legal systems helpful. May require performance of duties in various community locations and community settings that may not be handicapped accessible.

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS's corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Top Benefits and Perks

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

Join us and help make a positive impact on our community! Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet