Resident Care Manager

Posted Thursday, June 18, 2026 at 8:00 AM ETHIC – Excellence, Teamwork, Hospitality, Integrity, and Compassion – steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. Touchmark at Harwood Groves is Fargo's leading full-service retirement community, enriching the lives of residents and their families through five-star hospitality, services and amenities. We are currently seeking the right person to join our team as the Resident Care Manager . As the Resident Care Manager , you will enrich lives every day by managing, mentoring and coordinating a team of top-performing CNAs, Med Aides, and caregivers to deliver superior service for residents living in Assisted Living. You will ensure residents receive the highest level of dignity and care. You will serve as the first point of contact for residents, physicians, agency staff, and families. Your role will also function as a support to the health services care team. Education and Experience Requirements Bachelor’s degree in health administration, social work, psychology, gerontology, or related field preferred. Previous social services experience preferred. Previous caregiving experience preferred. Key Responsibilities Manage and mentor Medication Aides and Caregivers. Assure that health services caregiver team members provide optimal resident service on day-to-day basis. Effectively communicate with residents, their family members, and their significant others regarding resident care. Assist with multidisciplinary service plans for new and current residents; ensure service plans are completed according to recommended agenda. Partner with Staffing Coordinator to recruit, onboard and retain new caregiver team members. Proactively schedule and send resident care plan reminders to resident or resident families. The Ideal Candidate Will Have a genuine interest in caring for elderly residents and working in a geriatric environment. Embodies Touchmark’s values (hospitality, compassion, excellence, teamwork, and integrity), as well as a desire to model these values through leadership and to encourage others to be allies, friends, and givers. Demonstrates knowledge of and ability to practice basic principles of coordinating all aspects of Care Plans. Demonstrates leadership ability and capability to work effectively with all levels of personnel. Possess qualities of leadership, responsibility, time management, compassion and patience. Observe resident behavior and communicate such in an intelligent and professional manner. Maintain patient and tactful composure when dealing with residents, family members, staff members and visitors. Benefits Paid time off (including holidays) Health, dental, and vision insurance plans for employees and eligible dependents Education assistance Bonus and retirement plans Health care, dependent care, and commuter Flexible Spending Accounts On-Demand Pay allows you to access pay as you earn it Employee Assistance Program Supplemental insurance options We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy. #J-18808-Ljbffr