Sr IT Systems Administrator

Waabi founded by AI visionary Raquel Urtasun is the leader in Physical AI. With a world-class team were unlocking the next era of autonomous transportation with technology thats powering commercial autonomous trucks and robotaxis. Waabi is backed by and partners with world leaders in AI automotive logistics and deep tech.

With offices in Toronto San Francisco Dallas and Pittsburgh Waabi is growing quickly and looking for diverse innovative and collaborative candidates who want to impact the world in a positive way. To learn more visit:

About the Role

Waabi is seeking an Sr IT Systems Administrator to join our growing IT Operations team and provide hands-on technology support for our San Francisco CA site while helping scale IT operations across all Waabi locations.

This is a high-ownership onsite role focused on ensuring employees have reliable secure and efficient technology experiences. You will support day-to-day IT operations manage endpoint and identity systems troubleshoot complex technical issues and partner with teams across the organization to deliver scalable solutions.

The ideal candidate is a hands-on problem solver who enjoys working across multiple layers of IT from supporting users and managing endpoints to maintaining office infrastructure and improving IT processes. You will collaborate closely with the broader IT team to provide remote support to other Waabi locations and participate in the IT Support on-call rotation.

You will

End User Support & IT Operations

• Provide onsite technical support for employees at the San Francisco CA location including hardware software networking and access issues
• Serve as a trusted IT partner for local teams providing timely troubleshooting and solutions
• Support remote users and collaborate with IT team members across other Waabi locations
• Participate in the IT Support on-call rotation to provide after-hours support as needed
• Manage incidents and requests through Jira Service Management ensuring timely resolution and clear communication
• Create and maintain technical documentation knowledge base articles and standard operating procedures

Endpoint Management & Device Lifecycle

• Administer endpoint management platforms for Windows macOS and Linux devices
• Support device enrollment configuration profiles security policies application deployment and compliance reporting
• Assist with zero-touch deployment processes using technologies such as Windows Autopilot and Apple Business Manager/Automated Device Enrollment
• Manage workstation lifecycle including provisioning configuration troubleshooting replacement and retirement
• Support mobile device management and secure BYOD access workflows
• Maintain accurate hardware inventory and asset management records

Identity & Access Management

• Support user lifecycle management including onboarding offboarding account provisioning and access changes
• Manage and administer identity access and collaboration platforms such as Okta Google Workspace or similar systems
• Support group management permissions and access policies
• Assist with SSO integrations and SaaS application access management
• Help implement secure access practices aligned with company security requirements

Site Infrastructure & Workplace Technology

• Own day-to-day IT operations for the San Francisco office including:
  • Workstations and peripherals
  • Printers and print services
  • Conference room technology and A/V systems
  • Network connectivity troubleshooting
  • Physical IT infrastructure
• Support wired and wireless network troubleshooting including switches patch panels and cabling
• Partner with Facilities and vendors on office technology projects expansions and improvements
• Assist with deployment and maintenance of physical technology infrastructure
• Support specialized engineering and lab environments as needed

Linux Systems & Server Administration

• Administer patch and maintain Linux servers and workstations supporting engineering R&D and office environments
• Manage user accounts permissions and configuration via standard Linux tooling and scripting (Bash/Python)
• Support Linux-based endpoint provisioning imaging and configuration management for engineering and lab users
• Monitor system health logs and performance and troubleshoot Linux-specific issues across compute and networked storage
• Maintain security hardening patch management and compliance for Linux systems

Security & Compliance Support

• Support implementation and maintenance of endpoint security standards and controls
• Assist with device compliance monitoring patch management and security remediation activities
• Follow established security processes and help improve operational controls
• Support audits and compliance initiatives through documentation reporting and evidence collection
• Partner with security teams to investigate and remediate endpoint-related issues

Process Improvement & IT Scaling

• Identify opportunities to improve IT workflows automation and employee experience
• Contribute to scalable processes that support Waabis growth
• Improve documentation knowledge sharing and support practices across the IT organization

Qualifications

• 5 years of experience in IT systems administration desktop support or IT operations roles
• Experience supporting Windows and macOS environments in a business setting
• Experience administering endpoint management tools such as Microsoft Intune JumpCloud Jamf or similar platforms
• Experience with identity and access management concepts including user provisioning permissions and authentication
• Strong troubleshooting skills across hardware software networking and user-facing technologies
• Experience supporting onsite office infrastructure including networking printers conferencing systems and peripherals
• Ability to prioritize multiple requests while maintaining excellent customer service
• Strong written and verbal communication skills with the ability to document technical processes clearly and with a customer service mindset
• Willingness to participate in an IT support on-call rotation
• Ability to lift and move material up to 50 pounds
• Experience supporting a multi-site organization with both onsite and remote users
• Experience with Microsoft Entra ID Google Workspace Okta or similar identity platforms
• Experience with SSO integrations using SAML and SCIM
• Experience with automation and scripting (PowerShell Bash Python or similar)
• Familiarity with security frameworks such as NIST ISO 27001 or SOC 2
• Experience working in a fast-paced high-growth technology environment

Bonus

• Experience working in startups
• Passionate about self-driving technologies solving hard problems and creating innovative solutions

The US yearly salary range for this role is: $115000 - $135000 USD in addition to competitive perks & benefits. Waabi US Inc.s yearly salary ranges are determined based on several factors in accordance with the Companys compensation practices. Note: The Company provides additional compensation for employees in this role including equity incentive awards and an annual performance bonus.

Perks/Benefits:

Waabi provides a competitive benefits package that includes:

• Competitive compensation and equity awards.
• Health and wellness benefits encompassing Medical Dental and Vision coverage
• Paid parental medical and family care leave.
• Generous PTO Policy.
• Retirement savings plans including 401(k) or RRSP options.
• Health savings account contribution options.
• Daily drinks snacks and catered meals (when in office).
• Regularly scheduled team building activities and social events both on-site off-site & virtually.
• Additional benefits are offered and tailored to specific country locations.
• As we grow this list continues to evolve!

Waabi is a technology start-up building technologies to transform the way the world moves. Join our talented team to be a part of the future and to make an impact!

Waabi is an equal opportunity employer. We celebrate diversity and are committed to creating a supportive inclusive and accessible workplace for all our employees. We seek applicants of all backgrounds and identities across race color ethnicity national origin or ancestry age citizenship religion sex sexual orientation gender identity or expression military or veteran status marital status pregnancy or parental status caregiver status disability or any other characteristic protected by law. We make workplace accommodations for qualified individuals with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Senior IC