Guest Services Skate Monitor

Job Title

Guest Services Public Skate Monitors

Job Description

Our Purpose: We are building a championship organization that serves our fans, community and business partners through world class sports and entertainment. We believe that Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, honoring the Pacific Northwest is our duty and driving the business is our responsibility.

Since the team was awarded in 2018 through to our first puck drop in 2021, the Kraken brand has become one of the most recognized and beloved in the NHL. Playing at Climate Pledge Arena, the most sustainable arena in the world, we want to provide a memorable experience every night and make fans for life. Our joint foundation, One Roof Foundation aims to advance equity and sustainability by increasing opportunities to thrive for our most vulnerable young people and communities. Kraken Community Iceplex serves not only as the official practice facility for the team, but also as a thriving 3-sheet community facility providing skating and hockey programming for all.

Our Commitment to Diversity, Equity, and Inclusion in Hiring: The Seattle Kraken aspire to write a new playbook in sports and entertainment that includes everyone. In alignment with this vision, if you don't meet every job requirement listedor if you haven't played ice hockey before or are still learning about the sportwe still encourage you to apply. We understand you may bring other relevant experiences and expertise to help us become the highest performance organization we can be. One of our core values is 'Make Us Better' and we recognize diversity, equity and inclusion as a critical business strategy.

If you'd like to request an accommodation in the application or interview process, please let us know by emailing: View email address on click.appcast.io.

Position Summary: Guest Services Public Skate Monitors will be responsible for supporting guest admission, skate sharpening, and on-ice skate monitoring during public skate sessions to establish a premium customer first and safe experience at Kraken Community Iceplex.

Responsibilities

• Get your daily work out handing out and returning skates, handing out and returning skate aids, relacing skates, and sharpening skates (awesome skill to have)
• Be the ever-present Safety Ambassador on the ice during public skate sessions
• Recognize and report dangerous conditions/situations while on the ice
• Discourage dangerous skating
• Assist injured skaters
• Encourage fun during sessions i.e., control music, change direction of skating
• Assist in keeping facility and ice clean
• Assist Zamboni drivers with moving equipment on and off the ice and ensuring skaters move off the ice during ice cuts
• Candidate might also run birthday parties as described in Party Host role

Required Experience & Qualifications

• Ice Skating proficiency
• Guest service experience
• Strong verbal communication skills to support customer experience and engagement
• A high degree of personal integrity and consistently put the interests of the organization first
• Must like interacting with children, be enthusiastic, reliable
• Weekend shifts (Fridays, Saturdays, and Sundays) are required

Preferred Experience & Qualifications

• Experience with youth sports at the recreational and elite level
• Understanding of hockey and figure skating
• Understanding of event and on-ice programming
• Current Food Handler's Permit

Working Conditions

• Must be able to work a flexible schedule. Weekends, nights, and holidays required.
• Position involves sitting, standing, walking, stooping, lifting, carrying, pushing, pulling, and ice skating.
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs.
• Part-time hourly role.
• Position available for individuals 16+

Total Rewards Package

• Compensation: In accordance with Washington's Equal Pay and Opportunity Act, the starting pay rate for this position is $21.30. Actual pay will depend on employee's experience and other job-related factors permitted by law.
• This role is classified as part-time, non-exempt.
• Overtime eligibility

Benefits & Perks

• Company-paid Orca card
• Corporate office located at the Kraken Community Iceplex in Northgate; within walking distance of the Northgate Light Rail Station and Northgate Transit Center; free parking
• Discounts throughout Kraken Community Iceplex including Team Store, 32 Bar & Grill and Starbucks

Seattle Hockey Partners, LLC and Seattle Arena Company, LLC are proud to be an equal opportunity workplace. We do not discriminate on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any protected category prohibited by local, state, or federal laws.