ACAM

Assistant Community Manager

N.N. Jaeschke is seeking a highly organized, service-oriented Assistant Community Manager to support a community through on-site presence in Jamul, CA.

The Assistant Community Manager serves as a key member of the management team, working closely with the Community Manager, Director of Community Management, Board Members, homeowners, and vendors to ensure communities are well-supported, responsive, and professionally managed.

This position is ideal for an individual who enjoys building relationships, solving problems, managing multiple priorities, and providing exceptional customer service in a fast-paced environment.

Essential Duties & Responsibilities

• Serve as a primary point of contact for homeowner inquiries, requests, and concerns.
• Respond to phone calls, emails, and resident communications in a professional and timely manner.
• Assist homeowners with community procedures, architectural applications, governing document questions, and portal enrollment.
• Coordinate resident communications, newsletters, community notices, and project updates.
• Follow issues through resolution to ensure a positive homeowner experience.

Community Operations & Administration

• Support the Community Manager in the day-to-day management of the community.
• Maintain homeowner, vendor, and association records within management software platforms.
• Process incoming and outgoing correspondence, mailings, and community notices.
• Coordinate facility access requests and amenity reservations as applicable.
• Assist with document management, file maintenance, and record retention.

Board & Meeting Support

• Prepare Board meeting agendas, management reports, and meeting packets.
• Coordinate meeting logistics and assist with preparation of supporting materials.
• Track Board directives, action items, and project follow-up.
• Assist with annual meetings, elections, disclosure mailings, and homeowner communications.
• Attend Board meetings and community events.

Property Inspections & Compliance

• Conduct community inspections and document maintenance, safety, and appearance concerns.
• Assist with tracking and follow-up of work orders, maintenance requests, and vendor activities.
• Support covenant enforcement processes through inspection documentation and homeowner correspondence.
• Assist with architectural review application processing and tracking.

Vendor & Project Coordination

• Assist with obtaining vendor proposals and repair estimates.
• Coordinate vendor scheduling and monitor project progress.
• Support contract administration and project documentation.
• Assist with insurance notifications and claim-related documentation as directed.

Financial Support

• Assist with homeowner account inquiries and collection-related administration.
• Support invoice processing and vendor documentation.
• Assist in preparing reports and information for Board review.
• Coordinate with accounting personnel to ensure the timely resolution of homeowner and vendor inquiries.

What We Offer

Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401(k), disability insurance, and support with wellness and development initiatives, and more. We have been designated a Great Place to Work for nine consecutive years, and many of our locations have been recognized as Best and Brightest.

Compensation: $25/hour (Direct experience is highly considered)

Work Location: 3396 Greystone Drive, Jamul, CA 91935

Employment Type: Full-Time

Requirements

• High School Diploma or GED
• Minimum one year of experience in customer service
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
• Knowledge of customer service best practices and conflict resolution techniques at a proficient level
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
• Able to prioritize, manage time, and meet deadlines.
• Able to interpret verbal and/or written instructions at a proficient level.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.