Specialist, Service Delivery Management

The Service Delivery Management Specialist will assist with the Product and Technology department’s course delivery efforts based on the goals, objectives, and standards of the organization. Specifically, the Service Delivery Management Specialist will ensure all customers are associated with the necessary courses in multiple platforms and manage customer requested changes to course metadata. The Service Delivery Management Specialist will support department efforts by working with the Product Management team to ensure new and updated courses are associated with the necessary customers for the appropriate school year. Core tasks and responsibilities Associate courses in multiple platforms with customers based on guidance from Product Management and school leadership; Manage and update course metadata based on internal and external requests; Analyze data from multiple sources using Microsoft Excel and Power BI; Assist with refining ADO user stories and creating tasks as needed; Able to determine and document processes; Effectively manage various tasks and deadlines on a daily basis; Communicate with others in a professional and helpful manner while simultaneously building credibility and rapport. This includes the ability to problem-solve, be diplomatic and tactful, demonstrate appropriate behavior in social situations and maintain composure in negative circumstances in order to achieve results and; Other duties as assigned. Key relationships Develops relationships with internal stakeholders, team members, and school section representatives. Professional profile Able to manage change in a fast-paced work environment Solves problems by using expertise to evaluate multiple sources of information, and creating innovative solutions to problems Seeks information from internal and external sources, prioritizing and analyzing potential solutions in complex or new situations Highly effective communicator Experience Bachelor's degree or equivalent. Minimum 3 years digital content or data management experience. Basic metadata management and web skills essential. Proficient in Microsoft Excel and Google business applications. Advanced knowledge of Learning Management Systems (LMS), Educational Management Systems, or Enterprise Resource Planning (ERP) systems is preferred. Familiarity with Agile principles. Compensation at Pearson is influenced by factors including skill set, experience, and location. The full-time salary range for this role is $55,000 – $60,000. This position is eligible for Pearson’s annual incentive program. Information on benefits can be found here. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing View email address on click.appcast.io. #J-18808-Ljbffr Pearson