VV - HELP DESK ASSOCIATE (RECEPTION)

Help Desk Associate For Virgin Voyages

ISMIRA Agency actively recruiting for position Help Desk Associate for Virgin Voyages!

Work Conditions:

• Work on board brand new company vessels
• Be a part of special Virgin Voyage's lifestyle and philosophy and grow together
• Contract length - 4-6 months for most positions, for entry positions - 7 months
• Free food, accommodation, coffee + soft drinks and also wifi (though limited speed) for crew
• The employer is going to provide or reimburse expenses for the following: STCW certification, joining tickets, pre-employment medical examination (PEME), necessary visas, joining expenses, such as transfers, hotel accommodations, subsistence

What You'll Be Up To:

• Provides a positive impression to every Sailor and aims to recognize everyone by name
• Maintains positive Sailor relations at all times
• Processes all Sailors at embarkation according to company standards to include check-in, collecting passports / other documents and issuing boarding cards
• Keeps and maintains accurate records of discussions/correspondence with guests and communicates all complaints onboard to Guest Service Director
• Assists in carrying out administration for the vessel's Customs and Immigration clearances along with ship's documentation when entering / leaving port
• Assists in organizing the preparation and processing of all administrative requirements for guests throughout the voyage such as embarkation / disembarkation activities
• Carries out cash transactions required by Sailors
• Responsible for balancing of their cash fund daily
• Receive and inventory lost and found items and maintain a log of all found items and report lost items
• Ensure the Help Desk area is kept clean, presentable and in an orderly manner at all times
• Prepares and updates berthing lists, gift orders, special notes, and guest lists
• Provides information and assistance to Sailors and is familiar with all cruise services / features and activations to respond to Sailor inquiries.

Superpowers Required:

• Minimum 2 years recent experience in the same role onboard a premium cruise ship or 4/5 star hotel/resort.
• Passionate about people and able to handle sailor complaints with a smile!
• All certificates as required by the STCW code for this position.
• Strong written & verbal English skills

Note: Nationalities that we can process.

Last updated: August 30, 2023

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