Delivery Team Associate

SUMMARY The Delivery Driver is a temporary Eagle Staffing Solutions employee assigned to My Lady's Florist. The driver is responsible for safely transporting and delivering floral arrangements throughout Metro Detroit, protecting delicate products, completing required delivery documentation, and providing a professional and friendly customer experience. Drivers report to My Lady's Florist, 1155 S Wayne Rd, Westland, MI 48186. Pay rate: $14.00 per hour. EDUCATIONAL REQUIREMENTS High school diploma or equivalent work experience preferred. EXPERIENCE REQUIREMENTS Prior delivery, route-driving, floral, or customer-service experience is helpful but not required. Valid driver's license and acceptable driving history are required. ADDITIONAL REQUIREMENTS Must be dependable, punctual, and able to work independently while representing the customer in the field. Must be able to communicate independently in English with customers, dispatchers, and shop employees. Must be comfortable using a company smartphone, delivery app, email/login credentials, live location, and photo-upload requirements. Must follow My Lady's Florist delivery procedures and Eagle Staffing Solutions employment policies. Must complete customer-provided training on floral handling, route procedures, app usage, photographic proof, troubleshooting, and shop support tasks. Training typically includes approximately three guided/ride-along days and may extend up to one week based on individual readiness. DOCUMENTATION Route sheets, delivery photographs, app-based proof of delivery, and any required delivery or vehicle documentation. KNOWLEDGE Basic knowledge of safe driving practices, route navigation, delivery instructions, and customer-service expectations. Ability to learn proper floral handling, loading methods, delivery documentation, and company app procedures. REQUIRED ABILITIES Safely operate a company-provided delivery van over local and Metro Detroit routes. Read and follow route sheets, addresses, delivery notes, and changing dispatcher instructions. Handle delicate floral arrangements carefully during loading, transport, and delivery. Use GPS/navigation, smartphone applications, live location, and photo-upload functions. Work independently, use sound judgment, and contact the shop when an issue cannot be resolved. Communicate professionally and provide a friendly, presentable delivery handoff. REQUIRED SKILLS Safe and courteous driving. Strong attention to detail and ability to follow established processes. Customer service and professional communication. Basic smartphone and navigation technology skills. Organization, adaptability, and time management while completing assigned routes. ESSENTIAL JOB FUNCTIONS The following duties are representative of the primary duties and responsibilities of this role. The employee may be required to perform additional position-specific duties. Key Responsibilities Clock in and out through the customer's GotFlowers system and check in with the employee preparing delivery routes. Receive and review the route sheet and confirm delivery instructions before leaving the shop. When routes are not yet ready, assist with trained shop tasks such as boxing arrangements or taking pre-delivery photographs. Load floral arrangements into the company van using the shop's system to secure and protect delicate arrangements; loading generally takes approximately 20-30 minutes. Complete assigned routes safely and efficiently while remaining responsive to dispatcher changes and live-tracking updates. Typical delivery volume is approximately 30 orders during an eight-hour day, although route volume may vary based on business and seasonal needs. Provide a professional, friendly handoff to recipients; deliveries may require brief customer interaction rather than a simple package drop. Photograph each completed delivery and upload required proof through the delivery app, including the recipient/order ticket, address, and floral arrangement as required. Call the shop promptly when an order, customer, location, app, or documentation issue cannot be resolved independently. Return the company vehicle to the shop, refuel it using the company gas card, remove personal items, and leave the vehicle clean and ready for the next driver. Success Factors Reliable and consistent attendance Safe driving and sound independent judgment Careful handling of floral arrangements Friendly and professional customer service Ability to adapt when routes, priorities, or instructions change Willingness to learn and follow the customer's established process WORK SCHEDULE Work is normally scheduled Monday through Saturday. Sunday work may occur during major floral holidays such as Mother's Day. Typical shift options discussed are approximately 9:00 a.m.-2:00/3:00 p.m., 9:00 a.m.-6:00 p.m., or 2:00-8:00 p.m. Final schedule will be based on assignment needs. Overtime may occur during high-volume holiday periods. Flexibility is required based on business needs. SAFETY RESPONSIBILITIES Follow all traffic laws, safe-driving practices, customer vehicle procedures, and Eagle Staffing Solutions safety requirements. Complete a pre-use visual check of the assigned vehicle and promptly report safety, mechanical, accident, or damage concerns. Use reasonable care when loading, transporting, and unloading floral arrangements, particularly in stairs, hills, parking areas, and winter conditions. Do not use a handheld phone while driving; safely stop the vehicle before addressing app, route, or communication issues when required. PHYSICAL ACTIVITIES AND DEMANDS SUSTAINED REQUIREMENTS Sitting and driving for extended periods during delivery routes Frequent entering and exiting of a delivery van Walking from the vehicle to residences, businesses, hospitals, funeral homes, and other delivery locations FREQUENT REQUIREMENTS Carry individual flower boxes or arrangements weighing approximately 10 pounds Climb stairs and walk on hills, sidewalks, parking lots, and uneven or winter surfaces Reach, bend, and carefully position arrangements when loading and unloading the vehicle WORK ENVIRONMENT Combination of florist/shop environment and extensive driving throughout Metro Detroit. Delivery routes may extend up to approximately 50 miles one way, with some days totaling roughly 200 driving miles. Regular exposure to changing weather, traffic, parking conditions, stairs, and outdoor walking conditions. Work pace and route volume may increase significantly around major floral holidays. EQUIPMENT Company-provided delivery van, including Ford Transit or Chevrolet van. Company smartphone, GotFlowers/delivery applications, GPS/navigation, route sheets, and company gas card. Floral boxes, arrangement supports, and other shop-provided materials used to secure deliveries. #J-18808-Ljbffr