Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2009 and currently lead a team of four. Before entering the insurance industry, I worked in software development. I graduated from Polytechnic University of New York and enjoy spending my free time with my family fishing, boating, and jet skiing.

Giving back to the community is important to me. Our agency regularly participates in local events, and I'm an active member of the Oakdale Chamber of Commerce. I enjoy building relationships with the people and businesses that make our community great.

Our agency offers PTO, dental and vision insurance, licensing reimbursement, and a strong commitment to work-life balance. We believe in creating an environment where our team members feel supported both personally and professionally.

Our office culture is positive, supportive, and built on strong communication. I'm looking for someone who shows up with a great attitude, enjoys working with people, and communicates well. If you're dependable, customer-focused, and ready to be part of a collaborative team, we'd love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Chris D'Amico - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.